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store logo and headers being removed

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Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WCFM store logo and headers being removed

Viewing 12 reply threads
  • Author
    Posts
    • #76915
      sdel_nevo
      Participant

      Hi Guys

      since the last update, if a vendor changes anything in the store settings section when these are saved the store logo and the store header image is removed and replaced with the defaults logo and header

      they then have to re apply the correct header and logo image

      for example

      vendor uploads a logo and store header and applies these, after saving these show correctly in there store and store list
      the vendor goes to there store manager settings section and puts the store into holiday mode (for example) after saving the logo and store header are removed.

      they then have to add these again and save for them to be visible

      Steve

    • #77454
      WCFM Forum
      Keymaster

      Hi,

      vendor uploads a logo and store header and applies these, after saving these show correctly in there store and store list
      the vendor goes to there store manager settings section and puts the store into holiday mode (for example) after saving the logo and store header are removed.

      – Well, I have tried the same but not able to generate this – https://www.loom.com/share/6716bee2988e4493a75a674eb06028ea

      If your site has any caches then please clear those and check once.

      Thank You

    • #77524
      sdel_nevo
      Participant

      Hi Guys

      i have added the /store-manager/ url to the LiteSpeed “Do not cache” settings
      will ask the vendor to test and will let you know

      Steve

    • #77797
      WCFM Forum
      Keymaster

      OK, please know me.

    • #77871
      sdel_nevo
      Participant

      Hi

      No change I’m afraid
      The vendors logo and header image are being removed when ever any data changes in the setup area

      I’m still investigating if this is an issue with my litespeed plugin
      I will get back to you when I have more information
      Steve

    • #85082
      sdel_nevo
      Participant

      Hi Guys

      sorry for not getting back for a while

      the issue appeared to be resolved but with a recent update it’s re-appeared

      If a vendor uploads a store logo and a header at the same time then saves it works, there is no issue

      if the vendor uploads a logo then saves, then uploads a header and saves, the logo is removed!
      if they then select the logo again, the header is removed??

      looking at the admin media library the images for this vendors store show as unattached, previously these had the attachment of store manager

      could that be the problem?

      I have attached two images
      one image shows the media library for a vendor without this issue
      the other shows the media library for a vendor with this issue

      Steve

      Attachments:
      You must be logged in to view attached files.
    • #85682
      sdel_nevo
      Participant

      Hi Guys

      Have you been able to take a look into this yet

      Steve

    • #86431
      WCFM Forum
      Keymaster

      Hi,

      Are you getting this issue at your staging site as well?

      If so, then please share that access with me to check this once!

      We are not able to generate this in our environment.

      Thank You

    • #86565
      sdel_nevo
      Participant
      This reply has been marked as private.
    • #86796
      WCFM Forum
      Keymaster

      Hi,

      Well, this issue is coming due to CDN.

      As I remember, I had gave you some code for this or added code in your staging site for this CDN compatibility. Can you remember?

      Thank You

    • #86797
      WCFM Forum
      Keymaster

      Well, that code was something like this –

      add_filter( 'wcfm_attachment_url', function( $attachment_url ) {
      	$attachment_url = str_replace( 'cdn-caffoot-com.r.worldssl.net', 'www.caffoot.com', $attachment_url );
      	return $attachment_url;
      }, 50, 1 );

      Is this code still there in this site?

      DO you have changed CDN URL? as I do not see current CDN with this – “cdn-caffoot-com.r.worldssl.net”
      Now, it’s look like this – dyblnhboe0x0.wpcdn.shift8cdn.com

      Please change this in that code –

      add_filter( 'wcfm_attachment_url', function( $attachment_url ) {
      	$attachment_url = str_replace( 'dyblnhboe0x0.wpcdn.shift8cdn.com', 'www.caffoot.com', $attachment_url );
      	return $attachment_url;
      }, 50, 1 );

      Thank You

    • #86812
      sdel_nevo
      Participant

      Hi Guys

      that’s brilliant, thank you so very much

      your support is truly fantastic

      Steve

    • #87084
      WCFM Forum
      Keymaster

      You are always welcome 🙂

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