Store Vendors list & Products lists are not appearing in Dashboard

Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WC Marketplace Store Vendors list & Products lists are not appearing in Dashboard

This topic contains 7 replies, has 2 voices, and was last updated by WCFM Forum WCFM Forum 1 day, 6 hours ago.

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  • #95666
    Avatar
    tradeshamim
    Participant

    Hi,
    Hope you are doing fine. My dashboard was fine earlier and haven’t checked for couple of days.
    But there is a problem now:

    No product, vendors’ list or media appears when I click on Products, vendors list or media respectively (Screenshot attached). Theme I am using is kleo and once again, it was fine earlier.

    Could you help me solve the issue.

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  • #96394
    WCFM Forum
    WCFM Forum
    Keymaster

    Please check at wp-admin -> WooCommerce -> Status -> Logs -> fatal_erros log -> is any error generated?

    Also check in Google Chrome Browser console, is there any JavaScript error happening to the site or not!
    (What is browser console – https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console)

  • #96591
    Avatar
    tradeshamim
    Participant

    Hi,
    The initial problem was relating to cache plugin, as dashboard now works after disabling those plugins. However, though the issue mentioned earlier is resolved, the site is having different problem now.

    Variable product type does not appear in the drop down list of the Vendor. Meaning a vendor cannot add variable product, though from the capability it is enabled.

    (1) Error -1
    From Woocommerce error logs the following error appears:

    fatal-errors-2019-12-08-6cccee4a85849410f6804ff65cddc3ea.log Delete log
    View
    2019-12-08T09:04:16+00:00 CRITICAL Uncaught Error: Call to undefined function Automattic\WooCommerce\Admin\Features\wc_get_screen_ids() in /home/comdmeng/public_html/wp-content/plugins/woocommerce-admin/src/Features/Onboarding.php:616
    Stack trace:
    #0 /home/comdmeng/public_html/wp-includes/class-wp-hook.php(288): Automattic\WooCommerce\Admin\Features\Onboarding->update_help_tab(Object(WP_Screen))
    #1 /home/comdmeng/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
    #2 /home/comdmeng/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #3 /home/comdmeng/public_html/wp-admin/includes/class-wp-screen.php(412): do_action(‘current_screen’, Object(WP_Screen))
    #4 /home/comdmeng/public_html/wp-admin/includes/screen.php(241): WP_Screen->set_current_screen()
    #5 /home/comdmeng/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-sender.php(365): set_current_screen(‘sync’)
    #6 /home/comdmeng/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-sender.php(457) in /home/comdmeng/public_html/wp-content/plugins/woocommerce-admin/src/Features/Onboarding.php on line 616

    Error-2
    geoip-2019-12-08-21c0cfadd6153b05a88a0897586cdd4f.log
    2019-12-08T00:00:41+00:00 WARNING The value “” is not a valid IP address.
    2019-12-08T00:15:17+00:00 WARNING The value “” is not a valid IP address.
    2019-12-08T00:30:31+00:00 WARNING The value “” is not a valid IP address.
    2019-12-08T00:45:16+00:00 WARNING The value “” is not a valid IP address.
    2019-12-08T01:00:45+00:00 WARNING The value “” is not a valid IP address.
    2019-12-08T01:15:47+00:00 WARNING The value “” is not a valid IP address.

    Not sure if the above errors have anything to do with the issue. Hope you can also help resolve the issue. Hope this time you can get back with an answer a bit early. Thanks.

  • #96727
    WCFM Forum
    WCFM Forum
    Keymaster

    HI,

    Are you using all plugins at latest version?

    Please enable “WooCommerce Admin” plugin, it has many issues.

    Thank You

  • #96747
    Avatar
    tradeshamim
    Participant

    Hi,
    Thanks for quick response. All the plugins are updated to date. And Woocommerce Admin plugin is enabled (I also tried disabling the plugin), but no result. Yes there were issues relating to Woocommerce admin Plugin, but they have fixed it almost instantly by releasing update.

    As I mentioned earlier, My current issue is only about capability of Vendor to add VARIABLE PRODUCT. The type Variable product does not appear in the drop-down menu.

    However, Admin can add variable product. From the capability setting, variable product is allowed for vendor.

    Screenshots attached. If you need login credentials to check, kindly let me know.

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  • #96830
    WCFM Forum
    WCFM Forum
    Keymaster

    OK, are you using WCFM – Group & Staff addon?

    Between, which multi-vendor plugin you are using for the site? WCFM Marketplace (https://wordpress.org/plugins/wc-multivendor-marketplace/), or some other one?

  • #96884
    Avatar
    tradeshamim
    Participant

    No brother, I am not using- WCFM – Group & Staff addon;

    AND

    I am certainly using WCFM Marketplace Multivendor Plugin.

    Thanks for your prompt response. Awaiting a solution to this issue.

  • #97171
    WCFM Forum
    WCFM Forum
    Keymaster

    OK, please be sure you didn’t OFF “Attributes” capability by mistake – https://ibb.co/Fwxtdsv

    It’s essential for creating Variable products.

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