Stripe error when refunding

[sdel_nevo]

Hi Guys

we only use stripe split pay as our payment gateway

we do not take any commission we pass 100% of everything to the vendor

when testing refunds

if the customer selects (full refund) which they will stripe refunding fails with this error

{
“error”: {
“message”: “Attempting to refund_application_fee on ch_1Eg4dlDeGKxNi9PHCz4gam4E, but it has no application fee”,
“type”: “invalid_request_error”
}
}

if the customer requests a partial refund then enters the full amount the refund work

for example

if a customer purchases a product for £10
then requests a refund – full
refund fails in stripe

customer purchase a product for £10
then requests a refund – partial (and enters 10) for the value
the refund goes through correctly

a customer will always request a full refund as they want their money back

I can see this becoming an issue

if a sales commission is collected by us, then a full refund works correctly

Steve

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[WCFM Forum]

Hi,

What you have set “Stripe Split Pay Mode” at WCFM Admin Setting -> Withdrawal Setting – https://ibb.co/x8ystqC

Thank You

[sdel_nevo]

Hi guys

Yes that correct split pay mode is enabled with direct charges

The error is created when refunding full payments when no charges 100% of the tr@ns@ction is passed to the vendor

The refund fails with the error in the first post

Steve

[sdel_nevo]

Hi guys

Sorry just read back my reply, I typed that on my iPad and it makes no sense lol

Yes we are using split pay with direct charges as per your screen shot

We pass 100% of the sale, tax and shipping to the vendor

The error is created when trying in refund in full.

When doing a partial refund and entering the full amount the refund is successfully passed and processed in stripe

Steve

[WCFM Forum]

Hi,

Please add this to your site –

add_filter( 'wcfm_is_allow_stripe_refund_application_fee', '__return_false' );

Well, this will work after next update.

Thank You

[sdel_nevo]

Hi guys

That’s brilliant many thanks for this

Steve

[WCFM Forum]

You are welcome 🙂

[sdel_nevo]

Hi Guys

tested refunding payments via stripe after the latest update

I can confirm full refunds is working brilliantly 🙂

Many thanks

Steve

[Author]

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