Stripe payments failing – urgent

[Jamie O’Reilly]

Hi

We have had Stripe Connect set up for some weeks and all seemed to be working well with connected vendors and we’re about ready to launch the site. However after the first few live purchases have been made we’ve found that whilst some sales succeed others some are not going through and the sale has failed with the error, ‘Stripe Split Pay Error: The provided key ‘sk_live_Yq****************************G477’ does not have access to account ‘acct_1DOk************’ (or that account does not exist). Application access may have been revoked.’ (I added a few asterisks for confidentiality.
On checking the Stripe admin account, we see that not all of the vendors are connected even though they’ve gone through the exact same onboarding process that all happens within the Stripe Connect system. We have tested it by adding a new vendor and clicking on the Stripe connection button and completing the onboarding process which then shows in the website as Stripe Connected but the account does not then appear in the Stripe account. We’re talking to Stripe about what is happening and why but thought you may recognise it and understand what may be happening here. Naturally this is an absolutely critical issue for us so a prompt response would be very much appreciated.

Thanks

jamie

[Jamie O’Reilly]

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[Jamie O’Reilly]

This reply has been marked as private.

[Jamie O’Reilly]

We have found that a conflict between King Composer and Storefront was causing the request to be sent to stripe twice causing stripe account ot be disconnected.

[pol.sancho]

We are facing exactly the same problem, can you share how did you solve it? How did you manage to find out about the conflict? Thanks

[Jamie O’Reilly]

Sorry for the delay in replying. We managed to write a hack that steers the second call away to the index.php and kills it. It’s a good temporary fix but ultimately solution is to get rid of KC. Can supply details of the hack – probably Github or similar might be best place.Interested?

[Jamie O’Reilly]

Sorry for the delay in replying. We managed to write a hack that steers the second call away to the index.php and kills it. It’s a good temporary fix but ultimately solution is to get rid of KC. Can supply details of the hack – probably Github or similar might be best place.Interested?

[pol.sancho]

Hi Jamie,

Thanks for replying. No worries for the delay!

We are not using neither King Composter nor Storefront but are facing the exact same issue. Some Vendors Stripe accounts don’t get connected properly to Stripe Connect.

We are certainly interested in the hack and the way you discovered it!

How do you want to do it? Here is my email: pol.sancho@thegpbox.com

Regards

[Jamie O’Reilly]

Hi

Stripe should be able to tell you if your accounts are disconnecting so quickly that it must be due to your platform sending two requests in close succession. It was this feedback from Stripe that enabled us to spot that this issue was happening but in our case it was definitely caused by the conflict between KC and Storefront. I think our hack is very specific to this issue and so won’t help you unless you’re having this exact same issue. Think you should check first.

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