support button

[Yan]

support button not showing for customer role on their order page. it displays https://playerselling.com/my-account/support-tickets
just fine but I cannot find the “Create ticket” button. thanks

[Yan]

This reply has been marked as private.

[WCFM Forum]

Hi,

Support Ticket is allowed to raise only for “Processing” and “Completed” orders by default.

“On-hold” order means it’s not yet paid, then why customer may raise a ticket for this?

Well, if you want then you may allow this in your store, I will give you a code snippet for this tweak.

Thank You

[Yan]

I have tried to put the test other on both processing and on hold but it doesn’t show button. I also notice that it not updating the status here http://prntscr.com/kvhmqo

[Yan]

This reply has been marked as private.

[WCFM Forum]

Hi,

Here is that code –

add_filter( 'wcfm_support_disable_order_status', function( $support_disable_order_status ) {
	$support_disable_order_status = array( 'failed', 'cancelled', 'refunded', 'pending', 'on-hold' );
	return $support_disable_order_status;
});

Just remove those status which you want to allow support ticket.

Thank You

[Author]

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