support tickets

[perets.studio]

Hi I wanted to ask how can I make a special page that anyone can open an appeal and I will be able to get it in the management system of support?

[WCFM Forum]

Hi,

Support ticket is for orders.

For your purpose use “Enquiry Module”. Just add [wcfm_inquiry] short code anywhere in your site and user may send you request/queries.

Thank You

[eliasaf]

Hi thank you for the amazing plugin …. Would be happy to know if there is a way the seller will add articles and they will appear in his store and not on the general website?

[WCFM Forum]

HI,

You are welcome 🙂

Off course possible, but it requires theme compatibility. So, please know me which theme you are using, I will give you integration code accordingly.

Thank You

[eliasaf]

i use with electro theme –

https://preview.themeforest.net/item/electro-electronics-store-woocommerce-theme/full_screen_preview/15720624?_ga=2.114013639.1579764868.1547477890-50944618.1545128562&_gac=1.182177365.1546196271.CjwKCAiA9qHhBRB2EiwA7poaeOP2GHBpREfhi8o4MtqwYHDyH6G23uf18VX9sftq8wAPmP_n3IcYZRoCCY0QAvD_BwE

[WCFM Forum]

Thanks for the details.

Please add this code to your child theme’s functions.php –

add_action( 'wcfmmp_store_article_template', function() {
	$additional_post_classes = apply_filters( 'electro_additional_post_classes', array('') );
	?>
	<article id="post-<?php the_ID(); ?>" <?php post_class( $additional_post_classes ); ?>>

		<?php
		/**
		 * @hooked electro_post_header() - 10
		 * @hooked electro_post_meta() - 20
		 * @hooked electro_post_content() - 30
		 */
		do_action( 'electro_loop_post' );
		?>
	
	</article>
	<?php
});

add_action( 'wcfmmp_store_article_template_none', function() {
	?>
	<section class="no-results not-found">
		<header class="page-header">
			<h1 class="page-title"><?php esc_html_e( 'Nothing Found', 'electro' ); ?></h1>
		</header><!-- .page-header -->
	</section><!-- .no-results -->
	<?php
});

add_filter( 'wcfm_is_allow_store_articles', '__return_true' );

Thank You

[eliasaf]

Hi, thank you
I put in a funaction but it did nothing, I prepared a new post as a seller on the site but I do not see a tab with articles

[WCFM Forum]

HI,

Where you have added this code? Kindly show me that screenshot please.

Well, what is your “WooCommerce Multivendor Marketplace” plugin version?

Thank You

[eliasaf]

Hi I put the code in the funcation file inside the child electro … attaching the screenshot to the screen
WooCommerce Multivendor Marketplace – dokan

thank you You’re excellent

[eliasaf]

https://worldat.co.il/wp-content/uploads/2019/01/‏‏לכידה.png

[WCFM Forum]

Hi,

Opps! are you using “Dokan” as multi-vendor plugin?

Thank You

[eliasaf]

Yes thanks….

[WCFM Forum]

Sorry, then that code will not work.

I thought you are using WCFM own Multi-vendor module (https://wordpress.org/plugins/wc-multivendor-marketplace/)

Certainly, WCFM has no control over Dokan’s store page. You have to contact Dokan support for this.

Thank You

[eliasaf]

🙁

[eliasaf]

Hey i have a problem with the social networking logos with the template of electro told me you have icons in old version and it collides

[WCFM Forum]

Hi,

Kindly show a screenshot, where it causing issue for you?

Thank You

[perets.studio]

https://worldat.co.il/wp-content/uploads/2019/01/‏‏לכידה-1.png

hii the problem with the icons of font awsom

Attachments:

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[WCFM Forum]

Hi,

Thanks for the details.

Can you please know me one thing, ask theme author for their Font Awesome version?

Thank You

[eliasaf]

FontAwesome 5.0.

[WCFM Forum]

Thanks for the information.

[eliasaf]

Hi how are you? Have you checked the icons problem?

[WCFM Forum]

Yes we are checking, will add this support in coming update.

Thank You

[eliasaf]

Hey is there an option to make any seller that autotics will set him free shipping unless he sleeps in his settings ….

[WCFM Forum]

Hi,

Sorry, I am not getting your requirement very clearly.

Please give me a bit more details on this.

Thank you

[eliasaf]

Hi, for example, a new seller opened a store on the site and did not specify in his settings shipments, if coustmer wants to buy with this seller there is an error that the product was not sent to his area …
Is there a way in which I define an automatic who has not defined in his shipping settings then the shipment will be free? Or simply require each seller to set up deliveries and if he does not set up he will not be able to proceed

[WCFM Forum]

Hi,

Thanks for the details, please setup Admin WC Zone Shipping for the purpose.

Thank You

[eliasaf]

thanks
Another question .. Do you know an option that messages will not reach spam?

[WCFM Forum]

HI,

Well, for this you have to talk to your hosting provider.

Actually, it’s totally depend on Mail Server configuration.

Thank You

[Author]

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