support tickets

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Viewing 27 reply threads
  • Author
    Posts
    • #42922
      perets.studio
      Participant

      Hi I wanted to ask how can I make a special page that anyone can open an appeal and I will be able to get it in the management system of support?

    • #42942
      WCFM Forum
      Member

      Hi,

      Support ticket is for orders.

      For your purpose use “Enquiry Module”. Just add [wcfm_inquiry] short code anywhere in your site and user may send you request/queries.

      Thank You

    • #43322
      eliasaf
      Guest

      Hi thank you for the amazing plugin …. Would be happy to know if there is a way the seller will add articles and they will appear in his store and not on the general website?

    • #43471
      WCFM Forum
      Member

      HI,

      You are welcome 🙂

      Off course possible, but it requires theme compatibility. So, please know me which theme you are using, I will give you integration code accordingly.

      Thank You

    • #43472
      eliasaf
      Guest
    • #43572
      WCFM Forum
      Member

      Thanks for the details.

      Please add this code to your child theme’s functions.php –

      add_action( 'wcfmmp_store_article_template', function() {
      	$additional_post_classes = apply_filters( 'electro_additional_post_classes', array('') );
      	?>
      	<article id="post-<?php the_ID(); ?>" <?php post_class( $additional_post_classes ); ?>>
      
      		<?php
      		/**
      		 * @hooked electro_post_header() - 10
      		 * @hooked electro_post_meta() - 20
      		 * @hooked electro_post_content() - 30
      		 */
      		do_action( 'electro_loop_post' );
      		?>
      	
      	</article>
      	<?php
      });
      
      add_action( 'wcfmmp_store_article_template_none', function() {
      	?>
      	<section class="no-results not-found">
      		<header class="page-header">
      			<h1 class="page-title"><?php esc_html_e( 'Nothing Found', 'electro' ); ?></h1>
      		</header><!-- .page-header -->
      	</section><!-- .no-results -->
      	<?php
      });
      
      add_filter( 'wcfm_is_allow_store_articles', '__return_true' );

      Thank You

    • #43734
      eliasaf
      Guest

      Hi, thank you
      I put in a funaction but it did nothing, I prepared a new post as a seller on the site but I do not see a tab with articles

    • #43802
      WCFM Forum
      Member

      HI,

      Where you have added this code? Kindly show me that screenshot please.

      Well, what is your “WooCommerce Multivendor Marketplace” plugin version?

      Thank You

    • #43878
      eliasaf
      Guest

      Hi I put the code in the funcation file inside the child electro … attaching the screenshot to the screen
      WooCommerce Multivendor Marketplace – dokan

      thank you You’re excellent

    • #43882
      eliasaf
      Guest
    • #43891
      WCFM Forum
      Member

      Hi,

      Opps! are you using “Dokan” as multi-vendor plugin?

      Thank You

    • #43912
      eliasaf
      Guest

      Yes thanks….

    • #43917
      WCFM Forum
      Member

      Sorry, then that code will not work.

      I thought you are using WCFM own Multi-vendor module (https://wordpress.org/plugins/wc-multivendor-marketplace/)

      Certainly, WCFM has no control over Dokan’s store page. You have to contact Dokan support for this.

      Thank You

    • #43918
      eliasaf
      Guest

      🙁

    • #44161
      eliasaf
      Guest

      Hey i have a problem with the social networking logos with the template of electro told me you have icons in old version and it collides

    • #44186
      WCFM Forum
      Member

      Hi,

      Kindly show a screenshot, where it causing issue for you?

      Thank You

    • #44253
      perets.studio
      Participant

      https://worldat.co.il/wp-content/uploads/2019/01/‏‏לכידה-1.png

      hii the problem with the icons of font awsom

      Attachments:
      You must be logged in to view attached files.
    • #44311
      WCFM Forum
      Member

      Hi,

      Thanks for the details.

      Can you please know me one thing, ask theme author for their Font Awesome version?

      Thank You

    • #44532
      eliasaf
      Guest

      FontAwesome 5.0.

    • #44534
      WCFM Forum
      Member

      Thanks for the information.

    • #44873
      eliasaf
      Guest

      Hi how are you? Have you checked the icons problem?

    • #44919
      WCFM Forum
      Member

      Yes we are checking, will add this support in coming update.

      Thank You

    • #47129
      eliasaf
      Guest

      Hey is there an option to make any seller that autotics will set him free shipping unless he sleeps in his settings ….

    • #47157
      WCFM Forum
      Member

      Hi,

      Sorry, I am not getting your requirement very clearly.

      Please give me a bit more details on this.

      Thank you

    • #47249
      eliasaf
      Guest

      Hi, for example, a new seller opened a store on the site and did not specify in his settings shipments, if coustmer wants to buy with this seller there is an error that the product was not sent to his area …
      Is there a way in which I define an automatic who has not defined in his shipping settings then the shipment will be free? Or simply require each seller to set up deliveries and if he does not set up he will not be able to proceed

    • #47279
      WCFM Forum
      Member

      Hi,

      Thanks for the details, please setup Admin WC Zone Shipping for the purpose.

      Thank You

    • #47458
      eliasaf
      Guest

      thanks
      Another question .. Do you know an option that messages will not reach spam?

    • #47462
      WCFM Forum
      Member

      HI,

      Well, for this you have to talk to your hosting provider.

      Actually, it’s totally depend on Mail Server configuration.

      Thank You

Viewing 27 reply threads
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