Support tickets emails and notifications

WooCommerce Multivendor Marketplace – Home Forums Product Vendors Support tickets emails and notifications

This topic contains 6 replies, has 2 voices, and was last updated by WCfM Forum WCfM Forum 2 months, 1 week ago.

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  • #33486

    Yiannos

    Hi,
    I do have installed the WCFM Ultimate along with WC Marketplace. I am selling my own products as well as other sellers products.

    My problem is: I receive an email about a new incoming support ticket for one of my own products. Once i click on then email link “ticket#00001” then it routes me to the “buyers” dashboard (not the my own sellers dashboard….) where there is no pending/showing ticket outstanding. But when i visit my WFCM dashboard – support – then the ticket is there.

    Now, what kind of problem is this one? Is the link i received on the email wrong? I mean it has a wrong re-direction? How to solve this?

    Secondly, how to make sure my reply to my customers ticket, its delivered to him? I mean, i responded to the ticket but how can i know he received it? Where in the plugin is the option to mark what kind of emails the customers can receive?

    Hope i’m being understood. Looking forward for your reply.

    Yiannos

  • #33487

    Yiannos

    Also… is there a way to set the “open” tickets for a certain period of time… to be marked as closed automatically?

    Thanks in advance for your reply.

  • #33523
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Tell me one thing, are selling your products as a vendor user or as admin?

    I think, you are as selling as vendor!
    Now you have logged in to the the site as that vendor account so you were unable to see support ticket.

    But you have received that notification as Admin, so logged in as admin and take a look.
    Admin is allowed to check and reply all support tickets.

    Thank You

  • #33536

    Yiannos
    This reply has been marked as private.
  • #33545
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    Why you are not using BCC option, then customer will not able to see your email?

    Thank You

  • #33547

    Yiannos

    Hi,

    Please respond me in full, with what action i should take exactly, because its really not good waiting 4-6-9 hours for each response to arrive here.

    HOW can i change the email and use BCC?? These are automated emails send when a ticket is updated/added etc etc. How can i modify them??

  • #33569
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    Please check this – https://ibb.co/jGc79U

    You have set “CC” email here so that admin will have copy of all emails.
    I am asking you to set “BCC” email, hence you will also have copy of all emails but customer will not see your email in their email details.

    THhank You

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