Ticket Support

This topic contains 29 replies, has 3 voices, and was last updated by Avatar Jose 4 days, 4 hours ago.

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  • #42233 Reply
    Avatar
    Jose
    Participant

    Hi,

    There is a option to show only store logo (I can change “Avatar” for “Store Logo” in profile vendor) and hide the name of vendor ?

    Regards,

  • #42286 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    “hide the name of vendor ?”
    – Where? Please show me screenshot.

    Thank You

  • #42356 Reply
    Avatar
    Jose
    Participant
    This reply has been marked as private.
  • #42362 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Ok, thanks for the details.

    We will add checking for this in next update but will work as per this capability setting – https://ibb.co/N6Lj3Wm

    Thank You

  • #42365 Reply
    Avatar
    Jose
    Participant

    Ok, Thanks so much !!

  • #42607 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    We have take care of this in latest update – WCFM U 5.2.7

    Thank You

  • #42660 Reply
    Avatar
    Jose
    Participant

    Hi,

    I checked right now and work when Vendor see the tickets Support.

    When a Customer see the ticket support can see all

    That happend because the capability affect only to vendor.

    There is a options with filter ?

    Thanks,

  • #42676 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    OK, keep add this code – add_filter( 'wcfm_allow_view_vendor_name', '__return_false' );

    It will work after WCFM Ultimate next update.

    Thank You

  • #42681 Reply
    Avatar
    Jose
    Participant

    Hi,

    Don’t work, because just hide the avatar, not the name of vendor or admin site

    Update, sorry, I don’t understand when you say for the next update !!

    Ok, I will check !! But will be good for both (Vendor and Admin site)

    Thanks a lot

  • #43155 Reply
    Avatar
    Jose
    Participant

    Hi,

    I see with the new updates what you made.

    I am not very convinced that it was the best solution.
    On the one hand, placing Keymaster does not make it possible to distinguish between the seller of a store or the administration of the website.
    What if they leave the client’s name as is, and instead show the name of the store? In the case of the administration of the site will be the name of the web.

    Regards !!

  • #43195 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    What if they leave the client’s name as is, and instead show the name of the store? In the case of the administration of the site will be the name of the web.
    – Previously it’s showing name, then why you want to hide this?

    Don’t use this filter – add_filter( ‘wcfm_allow_view_vendor_name’, ‘__return_false’ );

    Thank You

  • #43212 Reply
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    Jose
    Participant
    This reply has been marked as private.
  • #44117 Reply
    Avatar
    Jose
    Participant

    Hi,

    Is there a possibility that you accept this proposal?

    Thank you,

  • #44142 Reply
    Avatar
    Jose
    Participant

    Hi,

    I have a second option for you.

    Leave things as they are until now and just add the avatar again, I always thought it was good to have it.
    With this, I can change the “keymaster” text for something common to the vendors and the administration.

    Thanks and I hope you can do it.

    Regards,

  • #44197 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    DO you want to show Store name instead vendor’s real name, right?

    Thank You

  • #44248 Reply
    Avatar
    Jose
    Participant

    Hi,

    Yes, the idea is to show store name or the name of the website (in the case of the administrator who writes)

    Thank you

  • #44309 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    OK, we will do this tweak in coming update.

    Thank You

  • #44755 Reply
    Avatar
    Amit

    product submit button not display

  • #44775 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi @amit,

    Kindly show me screenshot where you do not have “product submit button” ?

    Thank You

  • #46575 Reply
    Avatar
    Jose
    Participant

    Hi,

    I just checked the updates and the adjustment I do not see it.

    I hope you can do it for the next !!

    Best regards,

  • #46668 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Yeah sure, we not yet change this in latest release.

  • #50194 Reply
    Avatar
    Jose
    Participant
    This reply has been marked as private.
  • #50216 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    I think that all that you need it’s to change the admin avatar and the admin personal name for a web page name.
    – We may change this to Site Logo and Site Name.

    Will do in next update!

    Thank You

  • #51732 Reply
    Avatar
    Jose
    Participant

    Hi,

    I’m not sure but I don’t see changes with yours last updates.

    Or we need to wait at memebership updates ?

    Regards,

  • #51807 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Don’t you have added Admin profile image from WCFM Admin Dashboard -> Profile?

    Also install this plugin – https://wordpress.org/plugins/wp-user-avatar/

    Thank You

  • #51839 Reply
    Avatar
    Jose
    Participant
    This reply has been marked as private.
  • #51875 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Well, everything is there to show Admin profile image as Support Reply.

    But, why it’s not working in your site, strange!

    Well, please know me two things –

    1. Is your site is multi-site setup?
    2. What is your database tables prefix? Is this different than “wp_”?

    Thank You

  • #51884 Reply
    Avatar
    Jose
    Participant

    Hi,

    We have good news !!

    1.- I’m not have multi-site setup
    2.- Yes, for security reasons I have a different tables prefix.

    I change to default prefix and work !

    But, how you can see in the attach, still showing the admin personal name.

    So, I think that need it to ask to database not only to a default names like wp_xxxx
    Will be better if you ask to custom prefix or defaul prefix.
    The other one is to not affect to other user of your ultimate plugin, it’s maybe add a placeholder in profile asking what we can see show in the ticket support.

    With that, will be easy to see who are writing.

    Regards,

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  • #51920 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    OK, thanks for the details.

    We will take care of this in WCFM U next update.

    Thank You

  • #52840 Reply
    Avatar
    Jose
    Participant

    Hi,

    Today I’m checking your last updates, and I need to say thanks so much.

    Work perfect !!

    I saw just one thing that maybe will be better, what if you show in the first question of the customer, her name ?, because we can go to the order to see, but will be more faster if you show her name.

    Thanks again !!

    Regards,

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