Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › Unexpected response from Server
Tagged: error uploading
- April 14, 2020 at 11:33 am #118951
A few of our vendors are trying to upload files which are quite large and had this error:
“Unexpected response from the server. The file May have been uploaded successfully. Check in the Media Library or reload the page”
The file never actually uploads and the vendor is unable to upload the file on any browser.
If I try to upload it myself to the media library it works fine, and 99% of the time it works fine. Except for just a few vendors and one or 2 files.
What may be causing this? I can’t find any errors in the error logs and here are some details from my server
Execution time limit: 300 seconds
Upload Size: 2500mb
Memory limit: 256mb
And like I said, we have had users upload files of 2GB and bigger with no issues. And I’m able to upload these files just fine for the vendor.
Any ideas would be great! 🙂
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- April 14, 2020 at 12:57 pm #118983AvinabaKeymaster
At an initial level you can increase the server parameters so that the upload capacity increases. For this you might reach-out to the server guys! Also, what is the size of the file being uploaded?
- April 14, 2020 at 6:43 pm #119056
I have already increased the file parameters and have never had any issues uploading any files. We regularly had other vendors who have uploaded files larger than 2GBs without any issues. So I can only presume these settings are fine?
The files they are having problems with are roughly 300-500mb
Do you think there may be something else causing this problem? 🙁
- April 15, 2020 at 11:37 am #119278
I just tried again to upload from a non-admin account and I too got the same error. Would someone be able to try to upload and see if they can find the problem? 🙁 I’m not sure how to proceed. Maybe it is another plugin, but without deactivating the plugins and trying them all I cant see what it may be. Troubleshooting wouldn’t work because uploading as an admin works fine. Hmmm.. 🙁
- April 15, 2020 at 5:29 pm #119362AvinabaKeymaster
Are there any security plugin installed in the site? If yes then you can check by disabling them once. If after disabling it works well then we can check into the plugin settings.
Also, this plugin can be handy for ensuring that security plugins doesn’t hinder the process- https://es.wordpress.org/plugins/tuxedo-big-file-uploads/
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