Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Membership › Upgrading membership keeps the old subscription
- November 10, 2019 at 11:24 pm #91701
I signed up to a Basic membership for £5 a month, I then went to memberships and clicked to change membership. I chose Premium membership for £15.
My membership changed and my product uploads changed, but if I go to My Account – Subscriptions, I can see i’m still signed up to the Basic membership for £5 and the new Premium membership for £15.
Is this an error or how should I fix this?
I’m using the WC checkout method, would the Stripe checkout method allow for upgrades/downgrades properly?
- November 11, 2019 at 12:38 pm #91771
Another error I’ve found…
If a user signs up to a membership subscription. If the user then goes to My Account>Subscriptions and cancels the subscription there. Then the user goes back to the store page, they are still signed up to the membership.
This is totally a huge flaw in the system?! Please tell me that just isn’t how it is…
- November 15, 2019 at 11:38 pm #92494
Hi, Please provide us your site access as we could not recreate the issue on our side. Also, don’t forget to mark it as private. Thanks
- November 20, 2019 at 12:10 pm #93082
This appears to be fixed. I think it was because we used a staging site, and subscriptions were partly disabled meaning I think it didn’t cancel properly as it was never fully active.
- November 20, 2019 at 12:47 pm #93085
That’s great. Let me know if there’s anything else we can help you with.
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