Vendor App not logging in

This topic contains 6 replies, has 2 voices, and was last updated by Avatar Sayan Naskar 2 weeks, 6 days ago.

  • Author
    Posts
  • #69878
    Avatar
    Mike_H
    Participant

    Since an update a couple of days ago, I get “login failed” on the Android app.

    I have updated the mobile app (in fact I have a new phone so it’s a clean install), and have updated all back-end plugins today and yesterday when updates became available.

    Thanks

  • #69933
    Avatar
    Sayan Naskar
    Keymaster

    Hello,
    Sorry for the inconvenience caused.
    Was the logging working properly before the update. The login failed error is caused if the configuration in wp-config, htaccess is not correct or the site url, vendor access is not correct.
    Can you provide us a temporary admin and temporary vendor access to check what is the issue? Please mark the reply as private while providing the access. Or email us the access at wclovers.contact@gmail.com

    Thank You.

  • #69960
    Avatar
    Mike_H
    Participant

    Hi,
    Thanks for the reply.

    I have already emailed in regarding this issue and sent screenshots of all the settings, plugin versions etc.

    It was working fine before the update.

    Thanks

  • #69966
    Avatar
    Sayan Naskar
    Keymaster

    Hello,
    Really sorry that may be we missed out your email. Can you mention your email id you send the email from and also our email id which you send the email to? We have 3 email ids and each of them gets about 50+ emails daily so it will be a little help if you mention your email id from where the email was sent.

    Again sorry for the inconvenience caused.

    Regards.

  • #69970
    Avatar
    Mike_H
    Participant
    This reply has been marked as private.
  • #70054
    Avatar
    Mike_H
    Participant

    Thanks for identifying a glitch in the BestWebSoft Google ReCaptcha not identifying the app login correctly. I’m not sure why it worked up until a few days ago but thanks for the code to correct it.

  • #70074
    Avatar
    Sayan Naskar
    Keymaster

    Hello @Mike_H,
    You are most welcome.

    Regards.

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