Vendor are getting disabled automatically

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › Vendor are getting disabled automatically

Viewing 10 reply threads
  • Author
    Posts
    • August 6, 2018 at 3:40 am #27728
      wwsAdmin
      Participant

      Hello team,
      All of sudden couple of vendor got disabled saying membership plan got expired. It has happen twice with 2 vendors. Within 24hrs of approval vendor got disabled.

      Membership plan is set to Free with 1year expiry period. Requesting immediate assistance on this.

      Pfa for the same

      Thanks

      Attachments:
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    • August 6, 2018 at 5:15 am #27735
      WCFM Forum
      Keymaster

      Hi,

      Are those vendor applications already approved?

      Please tell me exact situation for those vendors!

      Are they already subscribed to a membership plan? and now applied for this Free plan but application not yet approved?

      Thank You

    • August 6, 2018 at 7:00 am #27748
      wwsAdmin
      Participant

      Here is scenario,

      We are running two plan which is free but approval is required. And plan 1 is being assigned by default while registration.

      When user register via wcfm registration page -= email verification and all data -= thank you page.
      Notification comes to Admin saying waiting for approval. WA0002 IMG, then admin approves the request. Then notification comes vendor has been subscribed plan 1. Within 24hrs notification come for vendor plan expiry and followed by vendor disabled.

      Membership plan is set to Free with 1year expiry period. Requesting immediate assistance on this.

      We had reenabled that vendor

      Thanks

    • August 6, 2018 at 10:41 am #27764
      WCFM Forum
      Keymaster

      HI,

      Do you have any other user like this? Or please create another test vendor.
      After approval check at vendor membership section, what is next payment date showing !

      “We are running two plan which is free but approval is required. And plan 1 is being assigned by default while registration.”

      – I am a bit confused with this, how you are assigning “Plan 1” automatically?

      “Notification comes to Admin saying waiting for approval. WA0002 IMG, then admin approves the request. Then notification comes vendor has been subscribed plan 1.” – you mentioned this as well, what is different between Free and Plan 1, both are required Approval right!

      Thank You

    • August 6, 2018 at 5:20 pm #27776
      wwsAdmin
      Participant
      This reply has been marked as private.
    • August 6, 2018 at 5:22 pm #27781
      wwsAdmin
      Participant
      This reply has been marked as private.
    • August 14, 2018 at 3:14 am #28480
      wwsAdmin
      Participant

      Hello team,

      Vendor is getting disabled again kindly look into this on high priority. This is mission critical.
      I am worried.

      Pfa

      Thanks.

      Attachments:
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    • August 16, 2018 at 7:12 am #28644
      WCFM Forum
      Keymaster

      Hi,

      Sorry for delayed response.

      We have setup some test for this but unable to generate till now.

      Can you sow me screenshot of Vendors page from WCFM Dashboard.
      It shows vendor’s expired date.

      Thank You

    • August 16, 2018 at 3:36 pm #28711
      wwsAdmin
      Participant

      Hi I have share you mail which vendor got. even am also not able to replicate exact scenario. it is happening randomly. even email are not getting verified and vendor is getting registered. some where something is happening.

      let me know if you want to capture scenario on our website ??

      it is happening recently. before reporting we tested with 30+ vendor but never came across this issue.

      thanks

    • August 31, 2018 at 3:43 am #30287
      wwsAdmin
      Participant

      Hi team, This seems to be resolved.
      but can u look into this -> https://wclovers.com/forums/topic/vendor-expiry-error

      Thanks

    • August 31, 2018 at 5:31 pm #30367
      WCFM Forum
      Keymaster

      What was the issue?

      Yeah sure!

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