Vendor cannot access refund requests?

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Vendor cannot access refund requests?

Viewing 7 reply threads
  • Author
    Posts
    • February 21, 2019 at 2:35 pm #49412
      samsun34567
      Participant

      Hi,

      For some reason my vendors cannot access the refund request page even I turned it on in both modules and capabilities.

      It does not show a tab and also when clicked on the request ID in the message, it leads to a page saying “Refund Requests: You don’t have permission to access this page. Please contact your Store Admin for assistance.”

    • February 22, 2019 at 7:57 am #49486
      WCFM Forum
      Keymaster

      Hi,

      Vendor has no “Refund Request” page.

      Vendors are only allowed to request for refund, but possibly you have disabled that from capability.

      Refund Request page is only for Admin, as he is only allowed to approve/reject refunds.

      Thank You

    • February 22, 2019 at 8:45 am #49504
      samsun34567
      Participant

      Okay I see … so only admin is allowed to approve/reject refunds.

      Could you tell me under what circumstances will the vendors request for a refund? Don’t quite understand this part.

      Thanks!

    • February 22, 2019 at 9:15 am #49508
      WCFM Forum
      Keymaster

      Hi,

      Well, these may be many different situation depending upon business.

      But most common use case, may be that ordered product is no more stock then vendor has to request refund for this.

      Thank You

    • February 22, 2019 at 11:22 am #49516
      samsun34567
      Participant

      Hi,

      Ok got it.

      Also just wondering if there is a way to let vendors tell admin that they approve the refund as well? Seem like the vendor should be able to make the decision.

    • February 23, 2019 at 6:42 am #49651
      WCFM Forum
      Keymaster

      Hi,

      No, it’s not possible. As refund may involve money refund and only Admin can do this, and it’s a manual process.

      Thank You

    • February 23, 2019 at 7:47 am #49665
      samsun34567
      Participant

      Okay I understand.

      But doesn’t the normal process of a refund/return involves the customer sending back the product to the vendor, and the vendor would then make sure the product’s state is eligible for refund? In other words, how would the admin know which refund request to approve and which to reject?

      Thanks!

    • February 23, 2019 at 8:27 am #49669
      WCFM Forum
      Keymaster

      HI,

      “and the vendor would then make sure the product’s state is eligible for refund?”
      – Yeah right, that’s why we keep “Refund Request” option for vendors.

      Normally, how a system works –

      1. Customer has some issue with product/service
      2. Customer come to site and raise an “Support Ticket” against that order
      3. Now, vendor and customer may have some communication
      4. On basis of communication customer or vendor any one may request for refund
      5. Now, Admin has to process the refund

      Thank You

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