Vendor Dashboard | Orders

[wwsAdmin]

Hello Team,

Vendor is getting notification for order but it is not shown in order tab.
vendor can see order on clicking order id from notification.
Attaching image pls check.

Thanks

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[WCFM Forum]

Hi,

What is that order status?

Thank You

[wwsAdmin]

Status is completed. Being virtual product it get auto completed

[WCFM Forum]

Which multi-vendor you are having?
Is this WC Marketplace?

Certainly it’s showing count 1 but not the order.

Is that order cancelled before it’s complete?

Thank You

[wwsAdmin]

This reply has been marked as private.

[WCFM Forum]

Hi,

That’s the problem I think, this order was “Failed” and hence WC Marketplace discard this.

Kindly check at wp-admin -> WCMp -> Commission -> Is there any commission generated for this order or not?

Thank You

[wwsAdmin]

This reply has been marked as private.

[WCFM Forum]

Hi,

Migration not the solution for this.

Tell me one thing, are you getting this issue for all vendors or particularly for this vendor/order?

Is this order present in the site? Or it’s trashed/deleted?

Thank You

[wwsAdmin]

Hello,

Not sure for other vendor.

But yes my test vendor account I am.

Yes order is present. Status changed to completed. I can see in woocom orders.

Thanks

[WCFM Forum]

Hi,

Issue is because of this – https://wclovers.com/wp-content/uploads/2018/09/Screenshot_20180911-212238.png

That order failed before completed.

You may confirm this from Database – check at “wcmp_vendor_orders” table -> For this order -> is_trashed is set “1” for this order so it’s not visible.

Thank You

[wwsAdmin]

This reply has been marked as private.

[WCFM Forum]

Hi,

Thanks for this screenshot.

Issue is at “commission_id” column -> check it’s “0”

I think it’s WC Marketplace BUG, as that product goes to “Failed” status so it unable to update this here!

Now, you have to contact WC Marketplace team for this.

“Am planning to migrate to WCFM MARKETPLACE. But need time coz we just went live. So by diwali will do.” – I think you should switch now, how many vendors and orders are there?

Thank You

[wwsAdmin]

Vendors are around 50.

But order is coming 4~5 per day

[WCFM Forum]

OK. Look if you want to switch then do it as before as possible.
As days goes there will be more data and more chance of loosing data.

Thank You

[wwsAdmin]

Yes, I agree. Will do it asap. So can you help with documentation or anything which will be helpful for migration.

Really appreciate your help and support.

Thanks

[WCFM Forum]

Umm .. do you want to migrate orders as well?

Or, Vendor and Products will be good enough for you!

Thank You

[wwsAdmin]

Yes orders as well. As of now have around 10 orders only so planning for migration by tomorrow night.

Need every thing

[WCFM Forum]

Hi,

Is this possible for you to crate a clone for this site?

Then please create that and send me details :

– WP Admin access
– FTP
– PHPMyAdmin

Thank You

[wwsAdmin]

Am afraid I won’t be able to. Coz theme is licensed to single plus wfcm also have single license.

If you want I can share screen via teamviewer. Or if it is only wp admin I can give.

[Bingal]

Hi,

Can you export your site database and send us that?

Frankly, I don’t want to run migration on a live site without a demo run!

Thank you

[wwsAdmin]

This reply has been marked as private.

[WCFM Forum]

Hi,

Don’t worry, your will be totally safe.
Without me no one will see or access those.

Please don’t share those here, contact me in mail – https://wclovers.com/contact-us/

Thank You

[wwsAdmin]

Hi Team,

https://wclovers.com/contact-us/ am not able to attach file. can you help me how to do ?

thanks

[WCFM Forum]

Hi,

I think that file size is quite large and here allowed attach size is only 2MB

It will be best if you add that at Google Drive and send me download link.

Thank You

[wwsAdmin]

This reply has been marked as private.

[WCFM Forum]

Hi,

Sure, you can directly send me mail at – wclovers.contact@gmail.com

Thank You

[Author]

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