Vendor Dashboard | Orders

WooCommerce Frontend Manager – Home Forums WCFM – Ultimate Vendor Dashboard | Orders

This topic contains 25 replies, has 3 voices, and was last updated by WCfM Forum WCfM Forum 2 days, 22 hours ago.

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    Posts
  • #31225 Reply

    shubhamsv
    Participant

    Hello Team,

    Vendor is getting notification for order but it is not shown in order tab.
    vendor can see order on clicking order id from notification.
    Attaching image pls check.

    Thanks

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  • #31315 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    What is that order status?

    Thank You

  • #31341 Reply

    shubhamsv
    Participant

    Status is completed. Being virtual product it get auto completed

  • #31351 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Which multi-vendor you are having?
    Is this WC Marketplace?

    Certainly it’s showing count 1 but not the order.

    Is that order cancelled before it’s complete?

    Thank You

  • #31360 Reply

    shubhamsv
    Participant
    This reply has been marked as private.
  • #31369 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    That’s the problem I think, this order was “Failed” and hence WC Marketplace discard this.

    Kindly check at wp-admin -> WCMp -> Commission -> Is there any commission generated for this order or not?

    Thank You

  • #31370 Reply

    shubhamsv
    Participant
    This reply has been marked as private.
  • #31406 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Migration not the solution for this.

    Tell me one thing, are you getting this issue for all vendors or particularly for this vendor/order?

    Is this order present in the site? Or it’s trashed/deleted?

    Thank You

  • #31413 Reply

    shubhamsv
    Participant

    Hello,

    Not sure for other vendor.

    But yes my test vendor account I am.

    Yes order is present. Status changed to completed. I can see in woocom orders.

    Thanks

  • #31439 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Issue is because of this – https://wclovers.com/wp-content/uploads/2018/09/Screenshot_20180911-212238.png

    That order failed before completed.

    You may confirm this from Database – check at “wcmp_vendor_orders” table -> For this order -> is_trashed is set “1” for this order so it’s not visible.

    Thank You

  • #31597 Reply

    shubhamsv
    Participant
    This reply has been marked as private.
  • #31620 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Thanks for this screenshot.

    Issue is at “commission_id” column -> check it’s “0”

    I think it’s WC Marketplace BUG, as that product goes to “Failed” status so it unable to update this here!

    Now, you have to contact WC Marketplace team for this.

    “Am planning to migrate to WCFM MARKETPLACE. But need time coz we just went live. So by diwali will do.” – I think you should switch now, how many vendors and orders are there?

    Thank You

  • #31643 Reply

    shubhamsv
    Participant

    Vendors are around 50.

    But order is coming 4~5 per day

  • #31645 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    OK. Look if you want to switch then do it as before as possible.
    As days goes there will be more data and more chance of loosing data.

    Thank You

  • #31646 Reply

    shubhamsv
    Participant

    Yes, I agree. Will do it asap. So can you help with documentation or anything which will be helpful for migration.

    Really appreciate your help and support.

    Thanks

  • #31647 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Umm .. do you want to migrate orders as well?

    Or, Vendor and Products will be good enough for you!

    Thank You

  • #31649 Reply

    shubhamsv
    Participant

    Yes orders as well. As of now have around 10 orders only so planning for migration by tomorrow night.

    Need every thing

  • #31650 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Is this possible for you to crate a clone for this site?

    Then please create that and send me details :

    – WP Admin access
    – FTP
    – PHPMyAdmin

    Thank You

  • #31651 Reply

    shubhamsv
    Participant

    Am afraid I won’t be able to. Coz theme is licensed to single plus wfcm also have single license.

    If you want I can share screen via teamviewer. Or if it is only wp admin I can give.

  • #31653 Reply
    Bingal
    Bingal

    Hi,

    Can you export your site database and send us that?

    Frankly, I don’t want to run migration on a live site without a demo run!

    Thank you

  • #31661 Reply

    shubhamsv
    Participant
    This reply has been marked as private.
  • #31693 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Don’t worry, your will be totally safe.
    Without me no one will see or access those.

    Please don’t share those here, contact me in mail – https://wclovers.com/contact-us/

    Thank You

  • #31697 Reply

    shubhamsv
    Participant

    Hi Team,

    https://wclovers.com/contact-us/ am not able to attach file. can you help me how to do ?

    thanks

  • #31698 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    I think that file size is quite large and here allowed attach size is only 2MB

    It will be best if you add that at Google Drive and send me download link.

    Thank You

  • #31699 Reply

    shubhamsv
    Participant
    This reply has been marked as private.
  • #31700 Reply
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Sure, you can directly send me mail at – wclovers.contact@gmail.com

    Thank You

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