Vendor orders

[sdel_nevo]

Hi Guys

1. I have an issue where orders never show completed, always processing
on orders where a customer has purchased products from more than one vendor, the order status never goes to “completed” it stays at processing even after both vendors have shipped and completed the order. Order sync (IS unticked) to prevent one vendor’s status overwriting all the others

2. The New store order e-mail that the vendor receives, shows the customer support details from all the vendors, can this just show the customer support from you

Customer Details
Customer Name: *****
Email: *****
Telephone: ******

test product (Vendor 1) Policies:
Customer Support 24 *****, *****, Gloucestershire United Kingdom (UK) – *****
Email: contact@*****.com
Phone: 01594 ******

Webb R51SPHW 51cm 150cc Petrol Self Propelled Rotary Mower (vendor 2) Policies:
Customer Support United Kingdom (UK)
Email: help@*****.com
Phone: 0845 ******

3. On the vendors -store manager – customer list
the “Money Spent” shows the total that customer has spent with all vendors, should this not just show what that customer has spent with Your store, not the whole site

this software just keeps getting better and better

in point 2 I have replaced actual values with **** in this example

many thanks

Steve

[sdel_nevo]

Hi Guys

No matter what I do orders never show as completed, if a customer purchases from more than one vendor, even when each vendor has completed their orders

has the recent update to WCFM – WooCommerce Frontend Manager 6.16 (Fixed – WCFM Marketplace vendors able to see other vendors’ order note issue resolved) resolved the issue of all vendors customer support details showing on each vendor’s new store order e-mail?

steve

[WCFM Forum]

HI,

Please go to WCFM Admin Setting -> Marketplace Setting -> be sure “Order Sync” option is checked.

If it’s not checked then main order status will not change when vendor will change their part order status!

Thank You

[sdel_nevo]

Hi guys

Be sure “order sync” is checked

If I enable that, when one vendor changes his order status to completed for example, all the other vendors orders have there status changed to completed even if there not.

If it’s not enabled the site admin and the customers orders show as processing even when shipped and completed

Steve

[WCFM Forum]

HI,

If it’s not enabled the site admin and the customers orders show as processing even when shipped and completed

– Right, main order status will not change. But Admin and Customer will see this information under order notes and also notified when vendor change status.

Thank You

[sdel_nevo]

Hi guys

Ok will leave the setting as it is, I think it will course more confusion with vendors otherwise

Many thanks

Steve

[sdel_nevo]

Hi Guys

I raised this issue in the first post

The New store order e-mail that the vendor receives, shows the customer support details from all the vendors

is that the issue that been sorted with the update to 6.1.6 “Fixed – WCFM Marketplace vendors able to see other vendors’ order note issue resolved”

Steve

[WCFM Forum]

Hi,

No, this is not yet resolved!

Thank You

[sdel_nevo]

Hi Guys
Ok thanks for getting back

Steve

[Tania Schellenberg]

Any updates to this?
Thank oyu in advance.

[Author]

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