Vendor registration problems

[inspire]

Hello,

We have problems with vendor registration process. After someone fills the form for registration, will receive in the platform the role subscriber and we will receive in WCFM a notification in order to verify he/she and aprove/reject the request. Unfortunately in 5 cases from 20, we didn’t have in WCFM this notification (with all the information submitted). For this 5 vendors we can see that they are subscribers in the platform (in wp-admin), but they don’t exist in WCFM. The information that they submitted exists in the system, we could find it with a data export plugin.

Please tell me what to do, what could cause this error?

Thanks!
Alexandru

[WCFM Forum]

Hi,

Well, if you have enabled “Vendor Approval” option then user will register as “subscriber” for the site and Admin will receive approve/reject notification.

Now, after Approval that user will become vendor for the site and visible under WCFM Dashboard -> Vendors list

Thank You

[inspire]

Hello,

Thanks for answering so quick.

Well, if you have enabled “Vendor Approval” option then user will register as “subscriber” for the site and Admin will receive approve/reject notification – for some of them (5 from 20) the admin doesn’t get notification and they are not visible in WCFM. We can see them only in wordpress – users (in wp-admin). In order to see them in WCFM we have to change the user role from subscriber to vendor in wp-admin, users.

Alexandru

[inspire]

kind reminder 🙂

[WCFM Forum]

Hi,

We have debug this but can’t find any reason for this!

This only possible if user register but do not complete full membership subscription steps.

Please check at wp-admin -> WooCommerce -> Status -> Logs -> fatal_erros log -> is any error generated related to registration?

Thank You

[inspire]

This reply has been marked as private.

[WCFM Forum]

Hi,

2019-07-02T04:22:51+00:0 – this is very old date log. Is there any recent date log ?

Thank You

[Author]

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