Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Membership › Vendor registration problems
- This topic has 6 replies, 2 voices, and was last updated 3 years, 10 months ago by WCFM Forum.
- July 17, 2019 at 5:49 am #72751
We have problems with vendor registration process. After someone fills the form for registration, will receive in the platform the role subscriber and we will receive in WCFM a notification in order to verify he/she and aprove/reject the request. Unfortunately in 5 cases from 20, we didn’t have in WCFM this notification (with all the information submitted). For this 5 vendors we can see that they are subscribers in the platform (in wp-admin), but they don’t exist in WCFM. The information that they submitted exists in the system, we could find it with a data export plugin.
Please tell me what to do, what could cause this error?
- July 17, 2019 at 8:09 am #72776
Well, if you have enabled “Vendor Approval” option then user will register as “subscriber” for the site and Admin will receive approve/reject notification.
Now, after Approval that user will become vendor for the site and visible under WCFM Dashboard -> Vendors list
- July 17, 2019 at 8:15 am #72779
Thanks for answering so quick.
Well, if you have enabled “Vendor Approval” option then user will register as “subscriber” for the site and Admin will receive approve/reject notification – for some of them (5 from 20) the admin doesn’t get notification and they are not visible in WCFM. We can see them only in wordpress – users (in wp-admin). In order to see them in WCFM we have to change the user role from subscriber to vendor in wp-admin, users.
- July 23, 2019 at 7:00 pm #73594
kind reminder 🙂
- July 25, 2019 at 1:20 pm #73872
We have debug this but can’t find any reason for this!
This only possible if user register but do not complete full membership subscription steps.
Please check at wp-admin -> WooCommerce -> Status -> Logs -> fatal_erros log -> is any error generated related to registration?
- July 26, 2019 at 8:56 am #73981This reply has been marked as private.
- July 26, 2019 at 12:59 pm #73994
2019-07-02T04:22:51+00:0 – this is very old date log. Is there any recent date log ?
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