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Vendors are not receiving shipping costs

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Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WC Vendors Vendors are not receiving shipping costs

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  • Author
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    • #125029
      William Hyndman
      Participant

      We have a live installation where the vendors receive payouts, but not the shipping costs.

      Shipping cost goes to vendor is checked
      Shipping By Zone (and we have the zones set-up as we would like.)

      The shipping cost is calculated for each vendors in the order, but the cost is not included in the payment to the Vendor.

      In stripe we have

      • Direct charges
      • Connected accounts

      The above issue is on our live installation.

      I’ve set-up a development installation as well, but I am unable to Connect the Vendor’s bank accounts using the Test Data. I can go through the process of adding a Connected account, but in the final step I am re-directed to the login page and the account is not created.

    • #126421
      Sushobhan
      Keymaster

      Hello,
      Possibly that vendor haven’t setup their shipping. So, shipping is not generating for that vendor.
      Please refer to this video and check if you done all the steps or not – https://www.useloom.com/share/19df64a7af1c4469bd8a3665ab0b601a
      Keep me posted!
      Thank You!

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