Vendors unable to connect Stripe accounts

[Kristin]

I have the latest version of WC Marketplace as well as the most recent versions of all WCFM plugins.

My vendors are no longer able to connect to their Stripe accounts (it was working previously). They can go through the connection process as usual but when the system tries to return them to their WCFM dashboard, the page doesn’t load correctly (see screenshot here: https://www.dropbox.com/s/nqpgqcwxs4p7nqj/Screen%20Shot%202018-07-17%20at%208.10.00%20AM.png?dl=0). If they reload the page, it still shows PayPal as their chosen payment method and when they choose Stripe, it still shows their Stripe account as not connected. This occurs even if you click “Save” before reloading the page.

I have double-checked that the URI is set as dictated in the WC Marketplace settings (https://icreatemarketplace.com/wcfm/settings/#wcfm_settings_form_payment_head). I have also double-checked the Stripe client ID, live publishable key and secret publishable key for my site Stripe account. I didn’t find anything in the Woocommerce error log.

(I thought I posted this a while ago but then couldn’t find the post… sorry if you find a duplicate in another thread.)

[WCFM Forum]

Hi,

Kindly know me one thing, is that account connected to the Stripe properly? Did you checked that at Stripe account?

Do one more thing, set redirect URL just this – https://icreatemarketplace.com/wcfm/settings/
Without hash(#)

Thank You

[Kristin]

If I don’t use the Redirect URI provided by WC Marketplace, I get this error message:

{
“error”: “invalid_redirect_uri”,
“error_description”: “Invalid redirect URI ‘https://icreatemarketplace.com/wcfm/settings/#wcfm_settings_form_payment_head’. Ensure this uri exactly matches one of the uris specified in your application settings”,
“state”: “36”
}

I’m not clear on which account you’re referring to when you ask if it’s connected to Stripe properly… my site Stripe account or the vendor? The site Stripe account is configured, both thru the WC Marketplace dashboard and thru Woocommerce. (In tests, it is able to accept payments through the Marketplace via Woocommerce.) The vendor’s account is not yet connected.

[WCFM Forum]

HI,

Use this as Redirect URL at Stripe Account – https://icreatemarketplace.com/wcfm/settings/

Thank You

[Kristin]

I tried that and it doesn’t work – when the vendor tries to connect, they get the error message I pasted in my previous reply.

[Kristin]

Are you referring to the Redirect URI or a webhook endpoint URL for Connect accounts? The setting I’m referring to is the Redirect URI, which is specified in the WC Marketplace payment settings.

[WCFM Forum]

HI,

Please follow this – https://ibb.co/foE0wy

Thank You

[Kristin]

I am following that, but mine shows a different link: https://www.dropbox.com/s/goipk6gj1ypufz9/Screen%20Shot%202018-07-17%20at%2010.17.39%20AM.png?dl=0

[WCFM Forum]

Yeah right, just use CONFIG REDIRECT URL – https://icreatemarketplace.com/wcfm/settings/

Without hash part

Thank You

[Kristin]

If you’re talking about the Redirect URI settings on the page shown here (https://www.dropbox.com/s/0n34xlsxv77s9pi/Screen%20Shot%202018-07-17%20at%2010.27.27%20AM.png?dl=0), the URL you keep giving me doesn’t work – the vendors get the following error message when they try to connect.

{
“error”: “invalid_redirect_uri”,
“error_description”: “Invalid redirect URI ‘https://icreatemarketplace.com/wcfm/settings/#wcfm_settings_form_payment_head’. Ensure this uri exactly matches one of the uris specified in your application settings”,
“state”: “36”
}

[Kristin]

Just a note in case you didn’t notice – WC Marketplace updated their plugin today. It is that version I’m using (3.1.2) and having the issues with.

[WCFM Forum]

HI,

Kindly try once with updated WCfM.

Thank You

[Kristin]

It seems to be working now … thanks!

[WCFM Forum]

Great 🙂

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