WCFM Marketplace – Customer-Vendor Chat Module is available now!

WooCommerce Multivendor Marketplace – Home Forums WCFM – Marketplace (WooCommerce Multivendor Marketplace) WCFM Marketplace – Customer-Vendor Chat Module is available now!

This topic contains 39 replies, has 7 voices, and was last updated by WCfM Forum WCfM Forum 4 months, 2 weeks ago.

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    Posts
  • #35680
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi Everyone,

    Hope you all are doing well!

    After too many requests and long wait WCFM Chat Module has just released, thanks for your patience πŸ™‚

    Now this is available only for WCFM Marketplace, later we will extend this for other multi-vendor plugins as well.

    Please read this to know more about this – https://wclovers.com/knowledgebase/wcfm-marketplace-chat-module/

    Just to mention, this module is available with WCFM – Ultimate (https://wclovers.com/product/woocommerce-frontend-manager-ultimate/)

    Feel free to share your suggestions.

    Thanks everybody for your kind cooperation and support.

  • #35818
    Avatar
    acauaferreira
    Participant

    So it is not compatible with dokan ? πŸ™

  • #35856
    WCfM Forum
    WCfM Forum
    Keymaster

    NO, not yet!

    Right it’s available only for WCFM own Marketplace module.

    We will add support other multi-vendors plugins as well.

    Thank You

  • #36842
    Avatar
    man81913
    Participant

    is it totally functional on free version?
    I’d happy to pay for another $60 for extended function, but talkjs $49 monthly is too much for me.

  • #36913
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    “I’d happy to pay for another $60 for extended function” – what due you mean by extended function?

    Thank You

  • #37015
    Avatar
    man81913
    Participant

    stand alone plugin like group&staff

  • #37027
    WCfM Forum
    WCfM Forum
    Keymaster

    Ahh .. no, it has some limitation.

    Actually, instant chat works using socket connection.
    But very users has such servers which supports this, it’s also very costly.

    Hope your understand!

    Thank You

  • #37565
    Avatar
    accounts1
    Participant

    Hi

    I am have a few problem getting the Maps to work
    is it possible for some help with this please

    I have follow this link via our website ( i cannot even see a tab for Google maps in the settings )

    https://wclovers.com/knowledgebase/wcfm-mappress-google-map/?fbclid=IwAR1qE2rWc7Haet5y5qsf8nwPwGqXjG75yH10t0HXK2NC_tlRdiy02klWVR0

    I look forward to hearing back asap please

  • #37584
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Kindly know me what kind of problem you are having?

    Between, are you sing MapPress?

    Instead, can you please try GEO my WP

    Thank You

  • #37620
    Avatar
    Richard

    Hello – is it possible to add a chat shortcode so that a chat can be initiated on other parts of the website? Many thanks, Richard

  • #37621
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Yeah sure, we will add this in next update.

    Thank You

  • #37638
    Avatar
    accounts1
    Participant

    Hi yes i cant seem to to set the maps up at all

    I put the location in and nothing changes on the map

    I have followed you page on setting this up ? plus on the dashboard i dont even see the Maps tab

  • #37641
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Please check this – https://ibb.co/iXLtHA

    You will have this under vendor setting -> store setting

    Thank You

    • #37642
      Avatar
      Wayne Rose

      Yes I have seen that and put the API key in but nothing changed on the map ??

  • #37647
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Can you please share a demo vendor account with me?

    Thank You

  • #37648
    Avatar
    accounts1
    Participant
    This reply has been marked as private.
  • #37666
    WCfM Forum
    WCfM Forum
    Keymaster

    Site URL please.

    Thank You

  • #37667
    Avatar
    accounts1
    Participant
  • #37673
    WCfM Forum
    WCfM Forum
    Keymaster

    It’s OK, thanks, I am checking.

  • #37709
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Now check this – https://islandtrader.co.uk/iowonline/island-traders/
    Store List page map pointers – https://islandtrader.co.uk/vendor/
    Store location map is working.

    Sorry, I have to reset password for this vendor to setup location – Island Traders

    Now, why this problem happening to you site ?
    Your theme’s Google Map Integration – https://ibb.co/ets47A
    It’s loading a very old map api and proper libraries are missing, and that’s break rest of the map integrations.

    I have just disable that and now other maps start working as per expected.

    Thank you

  • #37721
    Avatar
    accounts1
    Participant

    Does the home page not show the markers to where the vendors will be instead of
    the blank screen with just a mark in the middle of now where
    Or is it possible to have just the Isle Of Wight showing

  • #37725
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    It’s showing perfect – https://ibb.co/ex2hAV

    Actually, you are confused with map zoom I guess.
    You have only 2 vendors so very low number of points, it zoom at high level.

    When there will be many vendors it looks perfect.

    Thank you

  • #39994
    Avatar
    d-n-13
    Participant

    Hi,

    I start testing the chat module but it is not working for me for some reason : https://www.dropbox.com/s/xu09rzujo4m32bi/chat%20error.JPG?dl=0

    Also I would like to know if it is possible to add the following 2 ideas :-

    1- Like Alibaba add green light for online vendors. Possible ?

    2- Add chat button on shop page.

    Thank You

  • #40005
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    All are there but I think, you not yet setup TalkJs account.

    Please check this once -> https://wclovers.com/knowledgebase/wcfm-marketplace-chat-module/

    Thank You

  • #40047
    Avatar
    d-n-13
    Participant

    Hi,

    I managed to make it work, now I am in a test mode only admin can contact vendors, which is fine I don’t want to pay for the service until everything is set,


    1- Like Alibaba add green light for online vendors. Possible ?

    2- Add chat button on shop page.

    I doesn’t show like that for me, is it because I am in a test mode or it needs some configurations ?

    3- Can I add fast link in dashboard for vendor to chat with admin fast ?

    Thank you

  • #40052
    Avatar
    d-n-13
    Participant

    4- Can you add support for multiple language ? currently it is possible to do it in TalkJS dashboard I tried it, but I want to be able to show English in /en and Arabic in /ar

    I’ve contacted them and they said it is possible from WCLovers side and TalkJS already allowing this.

  • #40083
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    2- Add chat button on shop page.

    – No configuration required, it’s by default visible at vendor’s store page, in top bar -> https://ibb.co/MPVsZGH

    3- Can I add fast link in dashboard for vendor to chat with admin fast ?

    – Well, chat does not work for Admin right now. It only works for Vendor and Customer.

    4- Can you add support for multiple language ? currently it is possible to do it in TalkJS dashboard I tried it, but I want to be able to show English in /en and Arabic in /ar

    – We will definitely add support for this.

    Thank You

  • #40127
    Avatar
    d-n-13
    Participant

    “1- Like Alibaba add green light for online vendors. Possible ?”

    Screenshot : https://www.dropbox.com/s/gsceeqagj2w3ri7/alibaba%20live%20chat.jpg?dl=0

    Maybe if vendor is offline then only show Inquiry ?

    “2- Add chat button on shop page.”

    Screenshot 1 : https://www.dropbox.com/s/rppuw58z7pcmjmj/chat%20on%20shop%20page.jpg?dl=0
    Screenshot 2 : https://www.dropbox.com/s/fuq28rjeor1inim/chat%20on%20store%20list.jpg?dl=0

    “We will definitely add support for this.”

    Thanks !

  • #40210
    Avatar
    Ricardo

    Hi,

    Using Listify and WCFM, will listify’s private chat plugin work properly?

    Thanks,

  • #40220
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi @ricardo,

    No, WCFM does not work with “listify’s private chat plugin”.
    Actually, it’s not multi-vendor compatible.

    Thank You

  • #40427
    Avatar
    d-n-13
    Participant

    Hello,

    Thank you for adding new features for the chat module, you’re amazing!

    regarding the multi-lang feature added to the chat module, how to configure it ? I couldn’t find any option.

    Thank You

  • #40433
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    You are welcome πŸ™‚

    “regarding the multi-lang feature added to the chat module, how to configure it ? ”
    – No configuration required, it will auto-detect site’s language and load chat window accordingly.

    Thank You

  • #40442
    Avatar
    d-n-13
    Participant

    Hi

    “– No configuration required, it will auto-detect site’s language and load chat window accordingly.”

    Your care for user experience is amazing ! it works perfectly.

    Can I ask for more user experience adjustments ? Would you prefer if I ask here or in a new topic ?

    Thank You

  • #40457
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Please ask me here.

    Thank You

  • #40469
    Avatar
    d-n-13
    Participant

    1- Just like online indicator, Add Offline indicator too. Currently there is no indicator when vendor is not online.

    2- How to receive email notification for offline customers when they get replays from vendors ?

    https://talkjs.com/docs/Features/Notifications/Email_Notifications/index.html

    3- Add chat button on store list.

    Screenshot : https://www.dropbox.com/s/fuq28rjeor1inim/chat%20on%20store%20list.jpg?dl=0

    4- Possible to add mini chat icon in Shop Page ?

    Screenshot : https://www.dropbox.com/s/wlfajgztglh9bfn/mini%20chat%20icon.jpg?dl=0

    5- Avatar is not shown in the chat window

  • #40479
    WCfM Forum
    WCfM Forum
    Keymaster

    HI,

    1- Just like online indicator, Add Offline indicator too. Currently there is no indicator when vendor is not online.
    – Sure, will add in next update

    2- How to receive email notification for offline customers when they get replays from vendors ?
    – I think you may setup this from TalkJS account

    3- Add chat button on store list.
    – Not possible, on a single page it’s not possible to add multiple vendor’s chat button.
    TalkJS does not support this.

    4- Possible to add mini chat icon in Shop Page ?
    – Same limitation as Point 3

    Thank You

  • #40715
    Avatar
    d-n-13

    Hello,

    Add “End Chat” option, because it keep appearing for the customer each time he look for a product from the same vendor, until customer text last then it won’t appear again, but sometimes the chat ends with vendor being the last to talk, and customer will get annoyed with the chat opening up all the time.

    If you can add “End Chat” for both customer and vendor it would be very good.

  • #41046
    WCfM Forum
    WCfM Forum
    Keymaster

    OK, we will check this.

    But I don’t think Talkjs has any such event.

  • #42892
    Avatar
    pete
    Participant

    Have you considered using Talk.to for your chat? It’s completely free. No payment whatsoever. link: https://www.tawk.to/features/

  • #42894
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    Well, there has many other such services available.

    But, main issue is “Vendor Compatibility”.

    Such services only work for Admin-Customer.

    Thank You

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