WCFM Membership Very slow

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Viewing 13 reply threads
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    • #122830
      AvatarJing Gu
      Participant

      We have found the WCFM Members making the site very slow, especially when we are trying to configure the Capabilities sections. See the attached screenplay.

    • #122853
      AvatarSushobhan
      Keymaster

      Hi,
      Thanks for getting in touch with us!
      Are you talking about WCFM Dashboard > Capabilities page? Well, WCFM Membership has nothing to do with that. The only page that can load a bit slower, is the admin settings page, as this incorporates so many settings. But that’s true for WooCommerce settings page as well.
      I’ll request you to visit Settings > Modules and disables all the modules you aren’t using. If problem persists test with disabling all other plugins except WooCommerce and WCFM plugins.
      Thanks

    • #123025
      AvatarJing Gu
      Participant

      Sushoban,

      Thanks for the reply.

      No, it is not like that.

      So let me show you:

      null

      The site speed is totally fine until a user starts to edit group Capabilities. Once the user clicks on a group, and then edit the group, and then click on Capabilities. If you click elsewhere, the speed is perfectly fine. But once you open up Capabilities under a group, the speed of the site become so slow.

      I have a hard time believing this is caused by other plugins.

      Jing

    • #123152
      AvatarSushobhan
      Keymaster

      Hi,
      That’s really strange. And I have no idea what might be the reason. Of course I can’t replicate this on my side.
      Would you be comfortable sharing a temporary backend access of your site, along with site url, to debug this further?
      When sharing the access, please don’t forget to mark the reply as private.
      Thank you!

    • #123198
      AvatarJing Gu
      Participant
      This reply has been marked as private.
    • #123201
      AvatarJing Gu
      Participant
      This reply has been marked as private.
    • #123214
      AvatarSushobhan
      Keymaster
      This reply has been marked as private.
    • #123414
      AvatarJing Gu
      Participant
      This reply has been marked as private.
      • #123683
        AvatarSushobhan
        Keymaster

        Hello,
        I tried in Mac (both chrome and safari) and failed to reproduce the issue. Please check this screen recording-https://www.mediafire.com/file/5a6ww5hxjvjk4jk/videoplayback.mp4/file

        Please clear your cache or try in incognito mode. I’m looking into the other links you have provided. Be patient with me.

    • #123534
      AvatarJing Gu
      Participant
      This reply has been marked as private.
    • #123569
      AvatarJing Gu
      Participant
      This reply has been marked as private.
      • #123793
        AvatarSushobhan
        Keymaster

        Hello,
        You can set the order of showing different membership plans from Membership general settings. Click on ‘Membership’ menu from your admin dashboard and from the ‘Manage Membership’ header bar choose the last icon (cogwheel), Settings. Ref: https://imgur.com/cx7iBd9
        Scroll down to the ‘Membership plan display visibility priority (Left to Right)’ section and choose your membership showing priority (from left to right).
        Thank You!

    • #123827
      AvatarJing Gu
      Participant
      This reply has been marked as private.
    • #124296
      AvatarSushobhan
      Keymaster

      Hello,
      You would be happy to know that, there is no such limit. Right now you have 6 plans so it is showing 6 priorities. Add more, and the list will grow automatically.
      Thank You!

    • #147001
      AvatarSarah
      Participant

      I am having the same issue with the capability section loading and moving painfully slow – adding categories for different capabilities for example is too difficult… Did you find the reason for this?

    • #147032
      AvatarSushobhan
      Keymaster

      To replicate this on my side, I’ll require the following details-
      – What version of the plugin are you using?
      – Is it happening for all the browsers or a particular one?
      – Which operating system are you using?
      Let me know.

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