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WIthdrawal Entry 0

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We'll be closing our Forum support from 10th June, 2020 and move to Email Support assistance.

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Viewing 7 reply threads
  • Author
    Posts
    • #73718
      tim-9684
      Participant

      Hello,

      I’m just getting my marketplace going, and when working with our first vendor, we have a sale in which the withdrawal amount is 0. The amount, payment all are 0. First, I don’t know why this happened, but second, I want to pay the vendor. I can tell you when the sale happened, withdrawal details were not setup in case that has anything to do with it.

      So, how can i reprocess the withdrawal request to get the payment to the vendor?

      Thanks!
      Tim

      PS: Latest version of everything is installed

    • #73883
      WCFM Forum
      Keymaster

      Hi,

      Can you please show me screenshot, what you have setup for “Commission Setting” for the site!

      Thank You

    • #73964
      tim-9684
      Participant

      Yes, please see attached. NOTE: I’ve also uploaded a pic of the withdrawal request.

      Attachments:
      You must be logged in to view attached files.
    • #74035
      tim-9684
      Participant

      Further, it occurred to me that what I sent you for Commission, is being overridden at the vendor level…and perhaps this setting is the issue. To that end, this is the commission set for the withdrawal in question. Look forward to your thoughts. Tim

      Attachments:
      You must be logged in to view attached files.
    • #74359
      WCFM Forum
      Keymaster

      HI,

      https://wclovers.com/wp-content/uploads/2019/07/Screen-Shot-2019-07-26-at-11.56.43-AM.png

      – Yeah that’s the problem. Here commission is set “0” for vendor.

      Thank You

    • #74384
      tim-9684
      Participant

      Since the withdrawal request is 0, how can I fix that for this withdrawal? Is there a reprocessing, or an edit function or what?

    • #74837
      tim-9684
      Participant

      Help? See question above. I need to adjust a couple of withdrawals…how can that be done?

    • #74915
      WCFM Forum
      Keymaster

      Well, for this you have edit/update those orders from wp-admin -> Orders

      Please check this to understand how you can do so – https://www.loom.com/share/bf1680e1afae4d0985f57147abf179b2

      Thank You

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