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withdrawal / reverse withdrawal .. I am confused

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › withdrawal / reverse withdrawal .. I am confused

Viewing 21 reply threads
  • Author
    Posts
    • August 27, 2019 at 2:42 pm #78544
      MarsMars
      Participant

      hi,

      please correct me here
      as I understand withdrawal is for online payments and reverse withdrawal is for the cod ?
      however this is what I see in my screen
      here is my settings screen 1 and screen 2 and this is the commission settings screen

      so in the withdrawal screen here I see all orders # 1 and # 3 are COD then why I have to transfer the amount by bank to the customer

      in the revese screen .. I see only the products for orders paid through cash on delivery and the balance is clear and correct..

      is there something missing I do not undersand why in withdrawal screen I see all the orders and it seems I have to send all the amounts to the client?

      I appreciate your help

    • August 29, 2019 at 2:19 pm #78970
      MarsMars
      Participant

      any feedback?

    • August 30, 2019 at 5:22 am #79122
      WCFM Forum
      Member

      Hi,

      Please go though this to understand, what is “Reverse Withdrawal” – https://wclovers.com/knowledgebase/wcfm-marketplace-reverse-withdrawal/

      This is only useful only when payment collected by Vendor directly from customers (e.g. COD).

      Thank You

    • August 31, 2019 at 4:05 pm #79337
      MarsMars
      Participant

      would you please check the withdrwal screen https://prnt.sc/oy7bzc .. I do not think it is correct it includes all the payment types: online payment and cod??
      it should only include online payments only

    • September 2, 2019 at 1:47 pm #79642
      WCFM Forum
      Member

      Hi,

      Please do not confuse between Custom Payment method and Vendor Payout payment methods.

      Those are totally different.

      Thank You

    • September 3, 2019 at 5:24 pm #79847
      MarsMars
      Participant

      please explain me this screen then https://prnt.sc/oy7bzc
      vendor payout method here is bank transfer
      and order payment methods are either COD or Online
      I am assuming that the withdrawal screen is only for the payments done online is that true??

      • September 3, 2019 at 5:46 pm #79849
        MarsMars
        Participant

        bear in mind in this option

        Reverse or No Withdrawal Payment Methods</stong> Order Payment Methods which are not applicable for vendor withdrawal request. e.g Order payment method COD and vendor receiving that amount directly from customers. So, no more require withdrawal request. You may also enable Reverse Withdrawal to track reverse pending payments for such payment options.

        I selected COD, so in the withdrawal screen I should not see withdrawals for orders paid with COD based on the description above

    • September 4, 2019 at 12:46 pm #80040
      WCFM Forum
      Member

      Hi,

      I am assuming that the withdrawal screen is only for the payments done online is that true??

      – I am not sure, what you mean by this!

      Vendor withdrawal payment method no way related to customer’s payment method.

      If vendor has set preferred withdrawal method “Bank Transfer” then he will able to withdraw commissions only using this method. May be customer pay for the order using PayPal, Stripe or any other option.

      Reverse withdrawal is applicable if vendor is collecting money directly for Customer. Hence he has to payback Admin Fee.
      Here, withdrawal request has no meaning. using reverse withdrawal you may track how much amount Admin has to get from vendor.

      Thank You

    • September 5, 2019 at 1:40 pm #80184
      MarsMars
      Participant

      ok .. in this screen https://prnt.sc/oy7bzc
      the second order is 700 in total and the customer should have 630 and the site 70 as a 10% commission
      why should I pay him/her 630 via bank transfer and the payment done through COD means he/she already take that amount?

    • September 8, 2019 at 6:53 pm #80747
      MarsMars
      Participant

      I appreciate your feedback

    • September 9, 2019 at 12:51 pm #80814
      WCFM Forum
      Member

      Hi,

      the second order is 700 in total and the customer should have 630 and the site 70 as a 10% commission
      why should I pay him/her 630 via bank transfer and the payment done through COD means he/she already take that amount?

      – Exactly, for such cases (COD) you have to use “Reverse Withdrawal”, where vendor will get full amount directly from customer.

      Thank You

    • September 9, 2019 at 2:18 pm #80832
      MarsMars
      Participant

      ok this is clear.. the thing I do not understand why I see it here in the reverse screen then?

    • September 14, 2019 at 9:09 pm #81606
      WCFM Forum
      Member

      If you do not see “Reverse Withdrawal” screen then disable this from WCFM Admin Setting -> Withdrawal Setting

    • September 21, 2019 at 1:32 pm #82786
      MarsMars
      Participant

      no I see the reverse withdrawal .. the question I am asking why reverse withdrawal are also included in the withdrawal screen as normal withdrawal

    • September 22, 2019 at 2:49 pm #82924
      WCFM Forum
      Member

      Hi,

      the question I am asking why reverse withdrawal are also included in the withdrawal screen as normal withdrawal

      – Please show me screenshot for this, where you have same order under withdrawal and reverse withdrawal!

      Thank You

    • September 24, 2019 at 2:11 pm #83387
      MarsMars
      Participant

      this is the withdrawal screen https://prnt.sc/pa6tap

    • September 26, 2019 at 11:46 am #83714
      MarsMars
      Participant

      ??

    • September 26, 2019 at 11:49 am #83715
      WCFM Forum
      Member

      Why these suppose to be under “Reverse Withdrawal”?

      What are payment methods for these orders? Is that payment gateway enabled for “Reverse Withdrawal”.

      Do not confuse with customer payment method and vendor’s withdrawal method, those are completely separate!

      Thank You

    • September 29, 2019 at 2:21 pm #84342
      MarsMars
      Participant

      here is the settings

      https://prnt.sc/pce763

      this is taking too long from both of us for me to understand
      can we have a quick chat over phone or skype or any other tool you prefer .. this really causing me problem in managing the withdrawals

    • September 30, 2019 at 3:31 pm #84522
      WCFM Forum
      Member

      Hi,

      Reverse withdrawal setting is fine.

      https://prnt.sc/pa6tap – are these expected orders were placed using “Cash on Delivery” option?

      Thank You

    • September 30, 2019 at 6:41 pm #84551
      MarsMars
      Participant

      yes it is

    • October 7, 2019 at 1:20 pm #85541
      MarsMars
      Participant

      any feedback??

    • October 12, 2019 at 10:59 am #86446
      WCFM Forum
      Member

      Please share you site access here – https://wclovers.com/woocommerce-multivendor-customization/

      We are debugging this.

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