Wrong fee display in refunded order line

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM › Wrong fee display in refunded order line

Viewing 11 reply threads
  • Author
    Posts
    • August 21, 2019 at 6:23 pm #77666
      CommunityCorals
      Participant

      Hi,

      For refunded items the calculation of fee is wrong. See screenshot. I guess you need to deduct refunded amount from fee amount.

      BR
      Dominique

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    • August 23, 2019 at 6:34 am #77952
      WCFM Forum
      Keymaster

      Hi,

      Is this refund created using WCFM refund request process or just directly from wp-admin -> orders ?

      Well, if refund does not go thought refund request process then commission will not updated!

      Check this – https://www.loom.com/share/7c0239b01e5345ceb3bc5317e7e3fbb9

      Thank You

    • August 25, 2019 at 8:54 am #78249
      CommunityCorals
      Participant

      Ok, got it. Could you please follow up on this https://wclovers.com/forums/topic/bug-in-order-listing/#post-75872 in order to make refund request workiong again?

      Thanks
      Dominique

    • August 25, 2019 at 6:44 pm #78298
      CommunityCorals
      Participant

      Hi just double checked. Commission is updated when refund is reffering to line item. Issue here was that refund was not refering to line item.

    • August 29, 2019 at 3:07 pm #78983
      WCFM Forum
      Keymaster

      Hi,

      If commission already withdrawal-ed for an item then “Refund Request” not allow for vendors.

      If you refund that from wp-admin -> orders then will not effect on vendor’s order and withdrawal.

      Thank You

    • August 29, 2019 at 4:25 pm #79008
      CommunityCorals
      Participant

      If you refund that from wp-admin -> orders then will not effect on vendor’s order and withdrawal.

      That is not correct. If I refund from wp-admmin the commission amount is reduced by refunded amount. So for complete refund the withdrawal amount will be 0.

    • September 2, 2019 at 4:39 am #79531
      WCFM Forum
      Keymaster

      Hi,

      That is not correct. If I refund from wp-admmin the commission amount is reduced by refunded amount. So for complete refund the withdrawal amount will be 0.

      – Yes, this happen. But only if “Withdrawal” not yet processed for this order. If vendor already withdraw this order commission and then we change withdrawal amount it will cause damage reporting.

      Thank You

    • September 2, 2019 at 8:13 pm #79709
      CommunityCorals
      Participant

      Ok, I am afraid this happened – I also have negative admin amounts and white templates under dashboard stats. You think this can be related to this?

    • September 2, 2019 at 8:16 pm #79711
      CommunityCorals
      Participant

      Sorry I missed to post the screenshot. Also I have to mention that this issue is for every vendor not just for the one where the refund might happen the wrong way.

      Attachments:
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    • September 4, 2019 at 8:13 am #79948
      WCFM Forum
      Keymaster

      Hi,

      NO, off course not.

      DO you have any plan to update your site’s plugins?

      I think, update will resolve this for you.

      Thank You

    • September 4, 2019 at 3:16 pm #80069
      CommunityCorals
      Participant

      Most of my plugins are up to date. Just updated WCFM Plugins but issue still exists.

      Any specific Plugin you think is causing this issue?

    • September 7, 2019 at 11:00 am #80570
      WCFM Forum
      Keymaster

      Just checked, it’s not loading perfectly – https://ibb.co/J2fKsSW

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