[Daniel]

Yes, it is strange.

It has only done this once so far. The second reminder for 2 days notice was ok and sent just once!

If you’ve not seen this issue before then it may just be a one-off incident.

I’m not sure but I may have been activating the siteground cache that day, I can’t remember.

Anyway, I’ll keep an eye on it and let you know if it happens again.

Thanks for the reply

Dan

[Daniel]

It’s OK I’ve fixed it myself.

I’m removing your access.

[Daniel]

Thanks for letting me know,

I’ve managed to fix it myself now.

[Daniel]

This reply has been marked as private.

[Daniel]

Hello again.

You are getting my issue confused with someone else!

This is the forum post I’m referring too.

https://wclovers.com/forums/topic/icons-missing-after-last-update/

Please check the thread and the attached image!

The issue still remains, as I said I’m willing to pay you for your time.

Thank you

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[Daniel]

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[Daniel]

I submitted the form and replied to your message with all the access information to the site.

But I’ve heard nothing back?

Do you ave a time when this can be fixed, I’m willing to pay, I just want it done so I can move on.

Please let me know, did you get the site access details?

Dan

[Daniel]

Hello,

I cannot live with this any longer. I have come too far now to stop for such a small problem.

I am willing to pay you to fix this please.

Let me know the price to fix and how to pay you.

Dan

[Daniel]

Oh but hang on!

Didn’t support tell me that my theme was at fault and there was nothing you could do for me about the missing fontawesome 5 icons!!!!

So there is a BUG after all!

Dan Barrett

[Daniel]

Are you sure you fully understand the problem I’m having?

This is a NEW site build, i only have the theme, woocommerce, and all your related frond end plugins.

– – Please find out which plugin loading old Font Awesome library to your site.
There are none, it only goes wrong with yours, can’t you hear me!!!!

Everything worked perfectly until the last update which breaks the fontawesome 5 icons (which is already loaded by the theme.

If I downgrade everything is OK, this problem occurred with your update.

I’m not asking you to downgrade your plugin.

It’s OK I know not to buy any more of your stuff. I can manage with other plugins without this lousy attitude from you to a paying customer.

Good bye

[Daniel]

Hi

I am using the latest version of Rehub Version: 7.9.5

I downgraded your two paid plugins, Ultimate and Groups & Staff but the problems persist.

I also downgraded the free WooCommerce Frontend Manager plugin and that resolved the issue. So it appears the incompatibility is coming from that plugin.

There are no settings for the Fontawesome 5 in the Rehub theme, it is loaded by default.

Is there a snippet of code you can provided to fix this for me.

I’ve paid for the plugin and don’t understand your reluctance to look at this and offer a fix since the update has caused this problem.

I am willing to pay for support, I just need this fixed ASAP, and stop this back and forth blaming everything else but yourselves.

Dan

[Daniel]

I’m using the latest Rehub theme version 7

[Daniel]

Thank you, Done it

Dan

[Daniel]

This reply has been marked as private.

[Daniel]

I’m using the Rehub theme!

[Daniel]

How can you update your plugin then blame my theme. Everything was fine until YOUR update was installed.

I’m using Ultimate and groups & staff.

I was going to buy more of your plugins but I’m having second thoughts now.

Like I said If I downgrade, I won’t get future updates because they will re-introduce this issue.

Dan

[Daniel]

Are you going to help?

How do I downgrade and then how do I get future updates?

This is a problem with your plugin.

Are you going to provide more help other than a one line response which leave me hanging.

I’m not a programmer I’m your customer having problems with your product after the last update.

Please provide me with a solution to fix this bug or incompatibility with your plugin.

I spent $88 with you on this less than 4 weeks ago and I need help.

I don’t mind doing the job myself if you give me the instructions.

Dan

[Daniel]

Hi,

Okay so how do I fix it, I can’t leave it like this!

I shouldn’t have to update my theme to suit your plugin!

Daniel

[Daniel]

Thanks, I asked the same question and was told to use translation!

I’ll try the code above.

Dan

[Daniel]

Thank you,

Where do I look for editing the translation?

Regards

Dan

[Daniel]

Ok, this maybe a conflict with my theme Rehub. They have support built in for woocommerce.

I want to use “Enquiry” and “Enquiries” how can I do this?

Best regards

Daniel

[Daniel]

Anyone, is it possible?

Dan

[Daniel]

Wow, that’s amazing.

Brilliant articles now showing on vendor pages.

I don’t think you read my previous reply about the error correctly.

I said that I’d used the code from the email. The code shown in the email is wrong, the tags are being stripped inside the email.

I then used the code supplied here in the forum and everything worked perfectly.

So all is good.

It maybe better if you don’t show the code in the email, just provide a link back to the forum. That will avoid issues like with stupid people like me copying the code from the email. See the attachment.

thank you once again for the excellent service.

Best regards

Dan

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[Daniel]

Hello and thank you once again for the quick reply.

I added the code provided in the email and when I reloaded the page I got the following error.
Parse error: syntax error, unexpected ‘&’ in /wp-content/themes/rehub-blankchild/functions.php on line 38

It seems the code is being parsed in the html email making it useless.

Anyway I used the code from here in the forum and all is good, the short descriptions for articles have been disabled, thank you.

You also said you would provide the code for this question below.
Q1, Is it possible to have the vendor articles appear on the vendors store page?
– Yeah possible, I will give you code for this.

I’ll wait for your reply

Best Regards

Daniel

[Daniel]

Thanks for the reply.

If we disable the short description for articles for all vendors, can we keep the short description for products for all vendors?

Best regards

Daniel

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