[johan]

Hi, yes, it happened with all the test vendors…accept for one which I called ‘wcadmin’…very odd. See attachment.

I am now also running a new ‘bare-bone’ installation while carefully re-introducing the add-on’s I am using to see if it is one of them causing the issue. I will keep you posted.

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[johan]

I have taken all the unnecessary addons off and disable the child theme to remove any extra code.

I have now pinpointed what is going wrong and I hope you will be able to assist.
The vendor loose ‘contact with the assigned product AFTER any changes are made under the setting for that vendor.

As per the images attached, note that the vendor names are linked to the shipping totals. Then, after any changes are made in Settings the Vendor loose that connection as per the other image. Thus it is impossible for the shipping to link to the Vendors to show on the vendor dashboard.

Am I the only one experiencing this issue?

Please advise how I can fix this?

Jay

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[johan]

I have tested it on a new install on a different website. It seems to be working correctly and I was unable to re-create the issue. I can only assume it must be one of the plug-in’s or some of the extra coding done in the child theme causing it.

Any advice will be appreciated.

Ta
Jay.

[johan]

…setup another new vendor, added info to ‘First Name’. Shipping info correct
added info to ‘Address 1’. Shipping info correct
Uploaded file for ‘Identity Verification’. Shipping info correct
added ‘customer’ for Vendor. Shipping info correct.
send message to Admin. Shipping info correct.

Added ‘Account Name’ under ‘Bank Details’ LOST SHIPPING AGAIN.

**It seems the issue occurs when any info is added/changed under ‘Settings’.**

Hope this helps to get it fixed.

Regards,
Jay

[johan]

…setup new vendor, added info to ‘Store Invoice >> Disclaimer’ and again lost the shipping info.

[johan]

Hi, I have setup a new Vendor with a new product.
I made an order and it all went well, Shipping plus shipping tax show up where it should.

I have entered a ‘Policy Tab Label’ and done a new order. THE SHIPPING AMOUNT AND TAX DISAPPEARED ON THE VENDOR ORDER.

for some reason, entering the Policy Tab Label caused the error to occur.

Ta
Jay

[johan]

I have created a new Vendor and did 14 orders – all showing the shipping correctly. Order 15 lost the shipping details for the vendor again. I am not sure if it had anything to do with it, but I did add a Policy Heading for this Vendor…nothing else.

I will start a new Vendor and add it’s policy heading after the first order and see if anything happens…if nothing I will do 15 orders and see…

Ta
Jay

[johan]

Will do, thanks.

Jay.

[johan]

Hi, thanks, I am busy testing Ultimate. I see now…both can send messages via the notification board.

Ta
Jay

[johan]

Not sure why but I have now checked the same Commission Invoice #391 I attached in the beginning but now it is correct. I have attached both. See attachments. Did you guy do an update?

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[johan]

The ‘eye’ does. are the heading-text not suppose to work as a link (as it does in the Admin dashboard)?

[johan]

Attach is a store invoice for one of the other vendors I am testing. Shipping included correctly. Any idea what happened…or did I do something wrong?

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[johan]

Hi, sorry but this is still not making sense to me…and would confuse a vendor.

Yes commission is set as Admin at 15% – see attachment.

The issue is that on the commission invoice there is two places where ‘fee’ is indicated. The one, (total fees) is correct. The other (fees) is not. See attachment.

In this scenario the fee is 15% which calculate to $3.00. ‘Fees’ indicate it as $1.00 and ‘Total Fees’ as $3.00.

If this is correct, please explain to me what the ‘Fees – $1.00’ means…as a vendor will ask me to explain this.

Ta
Jay

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[johan]

Hi, The issue seems deeper. I am experiencing the same issue under ‘withdrawal’ – commission should be $1.50…or am I doing something wrong? See attachment.

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[johan]

Hi, just notice that the invoice is now available for Vendors, many thanks!

[johan]

…sorry, image again.

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[johan]

…does work on the Admin dashboard.

[johan]

No worries.

[johan]

Thanks, works with child theme.

[johan]

I will add it and I am sure i will fix it but I am trying to understand the ‘controlling menu items’… If I set it to ‘admin only’ should it still be available/visible in the Vendor dashboard?

[johan]

Hi, see attachments for both Admin settings and Vendor Dashboard after ‘Admin only’ setting had been chosen. It seems not to be working. Can you advise?

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[johan]

Thanks, but where must I add the code?

[Author]

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