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WooCommerce Frontend Manager - Multivendor marketplace vendor dashboard

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Forum Replies Created

Viewing 2 posts - 1 through 2 (of 2 total)
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  • in reply to: Vendor can't see changes to order done by admin #22662
    rustydoglim
    Participant

    I understand that you are saying now. But I think the issue is not just shipping cost.
    Can you consider this scenario and tell me if you should allow the vendor to see the change ? Here’s the scenario:
    Customer placed the order with items from 1 or more vendors.
    Order #1001 has itemA, itemB, itemC from 3 different vendors.
    Now vendorA agreed to change the price for itemA and requested that the admin do it.
    So what you are saying is that vendorA ONLY sees the initial order (ie commission) since commission can only be calculated once.
    Basically commission can not be recalculated if order has been changed.
    This doesn’t seem right to me.

    The reason we are having this problem is that we have a multi-vendor market place for resellers. So sometimes the resellers can negotiated a special price with a vendor, or say the reseller complained about previous defective item, so the vendor says “how about I give you a rebate or discount on this one item” (for example). There are all sorts of reasons a vendor can agree to change the order from time to time.

    So can you add an option (a checkbox) in your next minor release to allow the market place to just expose every changes ? I am sure I am not the only person with this problem.

    Jason

    in reply to: Vendor can't see changes to order done by admin #22650
    rustydoglim
    Participant

    Hi,
    You completely misunderstood what I was talking about. I never mentioned about commission. This is not about commission.
    Let me try to repeat/explain what happened.

    1. Order placed by customer who purchased from a vendor in a multivendor marketplace.
    2. Order appeared in the system. Vendor can login and see the order. Customer can also login and see the order.
    So far so good. No problem.
    3. Now, customer wants certain discount for the product or shipping cost and vendor agreed. Or customer called and said he forgot to order an accessory, can site admin add it for him.
    4. Site admin found the WooCommerce order and edit it. Site admit change the shipping cost on behalf of the vendor. Site admin also added an item to the order. So far so good.
    5. Now the customer can login to his account and see that his order has been updated with new shipping cost and the accessory added. So far so good.

    Now please pay attention, this is where it goes wrong.
    The VENDOR login to his account, but he can’t see the changes made by the site admin. Remember, I already said that the customer can see the changes in his account. But not the vendor. isn’t this a bug?

    The admin can see the new changes (obviously, the admin made the change).
    The customer can see the changes.
    The vendor can not. What the vendor sees is the original order.

    Jason

Viewing 2 posts - 1 through 2 (of 2 total)