Issues / discrepancies with store invoice an d packing slip

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › Issues / discrepancies with store invoice an d packing slip

Viewing 17 reply threads
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    • March 5, 2019 at 2:18 pm #51206
      shitT
      Participant

      On my marketplace, the buyer buys directly from the vendor. The vendor ships the item in his own name.

      Using your product, there are following discrepancies:

      – The buyer get the store invoice ins email confirmation (good), but sees the marketplace invoice his order list online (not good). Could you make sure the buyer gets only the store invoice, not the marketplace invoice?
      – The vendor gets a marketplace packing slip instead of a store packing slip. This only makes sense in a dropshipping model, not in a true marketplace model. Could you please create a store packing slip in a next release?
      – The store invoice doesn’t use the shop logo. no idea why (see attachment). The store logo is set for the shop (using WCFM and WCMMp). Is it a bug or did I miss something?
      – The store invoice lists policies per article. Makes no sense for me, as the policies are set on shop level. Could you replace this by the shop policies?

      Thanks for your answers!

      Attachments:
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    • March 6, 2019 at 7:39 am #51309
      WCFM Forum
      Member

      Hi,

      – The buyer get the store invoice ins email confirmation (good), but sees the marketplace invoice his order list online (not good). Could you make sure the buyer gets only the store invoice, not the marketplace invoice?

      *** You may disable main site invoice from PDF Invoice plugin’s setting panel.

      – The vendor gets a marketplace packing slip instead of a store packing slip. This only makes sense in a dropshipping model, not in a true marketplace model. Could you please create a store packing slip in a next release?

      *** Why so, if vendors are generating Packing Slip from there dashboard it’s not with their store name and address? Then possible you not yet setup vendor’s invoice configuration!

      – The store invoice doesn’t use the shop logo. no idea why (see attachment). The store logo is set for the shop (using WCFM and WCMMp). Is it a bug or did I miss something?

      *** Please check this – https://wclovers.com/knowledgebase/wcfm-store-invoice/
      Possibly you missed vendor’s Store Invoice configuration. It’s very important for all these!

      – The store invoice lists policies per article. Makes no sense for me, as the policies are set on shop level. Could you replace this by the shop policies?

      *** Well, vendor’s are allowed to override policies at product level, so it’s showing policies for each item separately!
      Still, there is an option under Store Invoice setting to disable policies.

      Thank You

    • March 14, 2019 at 10:55 am #52568
      shitT
      Participant

      Thanks for your explanations. I understand better and the distribution of invoice and packing slips is correct. The main site invoice had to be disabled.

      I still have the issue with the logo. Setting are correct (see attachment), but logo does not appear on invoice (see attachment). The store logo is set in the store configuration (see attachment). The current logo for this example is in *.jpg. I already tested if it was an issue with the file format (jpg, png, gif), but it didn’t work with any of these formats.

      What could it be?

      Attachments:
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    • March 15, 2019 at 6:19 am #52774
      WCFM Forum
      Member

      Hi,

      There is a separate setting option for Invoice Logo under “Invoice” tab.

      Thank You

    • March 15, 2019 at 11:49 am #52818
      shitT
      Participant

      I’m very sorry, but I can’t find this setting. Can you please show me where it is?

    • March 16, 2019 at 9:31 am #52950
      WCFM Forum
      Member

      Hi,

      Please go to WCFM Admin Setting -> Store Invoice -> Be sure Vendor Logo is ON – > https://ibb.co/nzhtVsz

      Thank You

    • March 18, 2019 at 8:03 am #53198
      shitT
      Participant

      Hi

      Thanks for your answer. As you can see from the screenshot in the last mails, it is on. But it doesn’t work.

      What could it be? Is there any restriction for the logo format?

    • March 18, 2019 at 9:56 am #53250
      WCFM Forum
      Member

      Hi,

      Is there any restriction for the logo format?

      What kind of restriction?

      Thank You

    • March 19, 2019 at 9:46 am #53474
      shitT
      Participant

      Hi,

      No idea, just guessing. I set everything as you said. Please tell me why it doesn’t work.

      Thanks!

    • March 20, 2019 at 9:15 am #53645
      WCFM Forum
      Member

      Hi,

      Is Store logo visible for this vendor under his store page?

      Please show me screenshot for WCFM Admin Setting -> Store Invoice

      Thank You

    • March 20, 2019 at 9:33 am #53655
      shitT
      Participant

      Thanks for looking into this.

      The store logo is visible under his store page as well as in the store manager (see screenshots)

      I added the WCFM Admin Setting screenshot, as well as the store invoice.

      Attachments:
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    • March 20, 2019 at 9:35 am #53660
      shitT
      Participant

      Oops, here again the WP Admin screenshot…

      Attachments:
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    • March 20, 2019 at 4:57 pm #53740
      WCFM Forum
      Member

      Ok, I think that image type not supported by PDF.

      Can you send me that image file to test once?

      Thank You

    • March 20, 2019 at 6:03 pm #53764
      shitT
      Participant

      Ok, here you go.

      Attachments:
      You must be logged in to view attached files.
    • March 22, 2019 at 8:31 am #53945
      WCFM Forum
      Member

      Thanks, we are checking this.

    • March 26, 2019 at 1:35 pm #54553
      WCFM Forum
      Member

      Hi,

      Well, we have test using this logo and invoice generating perfectly – https://ibb.co/whqQp4S

      Thank You

    • March 26, 2019 at 7:40 pm #54673
      shitT
      Participant

      Hallelujah! It works now here as well, after I updated WCFM today. Thanks a lot!

    • March 28, 2019 at 11:22 am #54933
      WCFM Forum
      Member

      Great … thanks fro the update 🙂

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