Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › Issues / discrepancies with store invoice an d packing slip
- This topic has 17 replies, 2 voices, and was last updated 5 years, 10 months ago by
WCFM Forum.
- AuthorPosts
- March 5, 2019 at 2:18 pm #51206
shitT
ParticipantOn my marketplace, the buyer buys directly from the vendor. The vendor ships the item in his own name.
Using your product, there are following discrepancies:
– The buyer get the store invoice ins email confirmation (good), but sees the marketplace invoice his order list online (not good). Could you make sure the buyer gets only the store invoice, not the marketplace invoice?
– The vendor gets a marketplace packing slip instead of a store packing slip. This only makes sense in a dropshipping model, not in a true marketplace model. Could you please create a store packing slip in a next release?
– The store invoice doesn’t use the shop logo. no idea why (see attachment). The store logo is set for the shop (using WCFM and WCMMp). Is it a bug or did I miss something?
– The store invoice lists policies per article. Makes no sense for me, as the policies are set on shop level. Could you replace this by the shop policies?Thanks for your answers!
Attachments:
You must be logged in to view attached files. - March 6, 2019 at 7:39 am #51309
WCFM Forum
MemberHi,
– The buyer get the store invoice ins email confirmation (good), but sees the marketplace invoice his order list online (not good). Could you make sure the buyer gets only the store invoice, not the marketplace invoice?
*** You may disable main site invoice from PDF Invoice plugin’s setting panel.
– The vendor gets a marketplace packing slip instead of a store packing slip. This only makes sense in a dropshipping model, not in a true marketplace model. Could you please create a store packing slip in a next release?
*** Why so, if vendors are generating Packing Slip from there dashboard it’s not with their store name and address? Then possible you not yet setup vendor’s invoice configuration!
– The store invoice doesn’t use the shop logo. no idea why (see attachment). The store logo is set for the shop (using WCFM and WCMMp). Is it a bug or did I miss something?
*** Please check this – https://wclovers.com/knowledgebase/wcfm-store-invoice/
Possibly you missed vendor’s Store Invoice configuration. It’s very important for all these!– The store invoice lists policies per article. Makes no sense for me, as the policies are set on shop level. Could you replace this by the shop policies?
*** Well, vendor’s are allowed to override policies at product level, so it’s showing policies for each item separately!
Still, there is an option under Store Invoice setting to disable policies.Thank You
- March 14, 2019 at 10:55 am #52568
shitT
ParticipantThanks for your explanations. I understand better and the distribution of invoice and packing slips is correct. The main site invoice had to be disabled.
I still have the issue with the logo. Setting are correct (see attachment), but logo does not appear on invoice (see attachment). The store logo is set in the store configuration (see attachment). The current logo for this example is in *.jpg. I already tested if it was an issue with the file format (jpg, png, gif), but it didn’t work with any of these formats.
What could it be?
Attachments:
You must be logged in to view attached files. - March 15, 2019 at 6:19 am #52774
WCFM Forum
MemberHi,
There is a separate setting option for Invoice Logo under “Invoice” tab.
Thank You
- March 15, 2019 at 11:49 am #52818
shitT
ParticipantI’m very sorry, but I can’t find this setting. Can you please show me where it is?
- March 16, 2019 at 9:31 am #52950
WCFM Forum
MemberHi,
Please go to WCFM Admin Setting -> Store Invoice -> Be sure Vendor Logo is ON – > https://ibb.co/nzhtVsz
Thank You
- March 18, 2019 at 8:03 am #53198
shitT
ParticipantHi
Thanks for your answer. As you can see from the screenshot in the last mails, it is on. But it doesn’t work.
What could it be? Is there any restriction for the logo format?
- March 18, 2019 at 9:56 am #53250
WCFM Forum
MemberHi,
Is there any restriction for the logo format?
What kind of restriction?
Thank You
- March 19, 2019 at 9:46 am #53474
shitT
ParticipantHi,
No idea, just guessing. I set everything as you said. Please tell me why it doesn’t work.
Thanks!
- March 20, 2019 at 9:15 am #53645
WCFM Forum
MemberHi,
Is Store logo visible for this vendor under his store page?
Please show me screenshot for WCFM Admin Setting -> Store Invoice
Thank You
- March 20, 2019 at 9:33 am #53655
- March 20, 2019 at 9:35 am #53660
- March 20, 2019 at 4:57 pm #53740
WCFM Forum
MemberOk, I think that image type not supported by PDF.
Can you send me that image file to test once?
Thank You
- March 20, 2019 at 6:03 pm #53764
- March 22, 2019 at 8:31 am #53945
WCFM Forum
MemberThanks, we are checking this.
- March 26, 2019 at 1:35 pm #54553
WCFM Forum
MemberHi,
Well, we have test using this logo and invoice generating perfectly – https://ibb.co/whqQp4S
Thank You
- March 26, 2019 at 7:40 pm #54673
shitT
ParticipantHallelujah! It works now here as well, after I updated WCFM today. Thanks a lot!
- March 28, 2019 at 11:22 am #54933
WCFM Forum
MemberGreat … thanks fro the update 🙂
- AuthorPosts
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