WC Subscriptions not charging renewal Stripe Split Pay

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Multi Vendor Marketplace Plugin | WCFM Marketplace Forums WC Subscriptions WC Subscriptions not charging renewal Stripe Split Pay

Viewing 7 reply threads
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    • #80501
      AvatarMakers
      Participant

      I’ve setup WC Subscriptions on my site and have only Stripe Split Pay enabled as the payment gateway. The issue I am having is the subscriptions set up correctly and charge the initial payment, but when the subscription tries to renew it fails and goes into an “on hold” status.

      I contacted Woocommerce support and they believe this is an issue with stripe split pay not working correctly with subscriptions. They ran several tests using stripe split pay and then were able to make it work correctly using the default stripe gateway. Like I said the initial subscription charge and commissions work correctly, but renewals and other subscription features aren’t working with stripe split pay.

      Thank you for your help.

      Best regards

    • #80525
      AvatarMakers
      Participant

      I got this error (image attached) when I tried to manually create a pending renewal order. using Stripe split Pay.

      Attachments:
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    • #80813
      WCFM ForumWCFM Forum
      Keymaster

      We are checking this, whether it’s possible to charge automatically using Stripe Split pay API or not!

    • #81084
      AvatarMakers
      Participant

      Thank you for looking into this!

    • #81601
      AvatarMakers
      Participant

      I have to be honest though. I’m not so sure the Stripe Split Pay would be a good solution as a payment gateway for subscriptions anyhow unless a lot more functionality is added.

      For example all these features below are supported by using the regular Stripe gateway, but almost none of these features are supported for split pay currently. Only “subscriptions” as of now.

      subscriptions,
      subscription_cancellation,
      subscription_suspension,
      subscription_reactivation,
      subscription_amount_changes,
      subscription_date_changes,
      subscription_payment_method_change,
      subscription_payment_method_change_customer,
      subscription_payment_method_change_admin,
      multiple_subscriptions,

      Without these functions being added to the stripe split pay app, it’s not such a good option as a gateway for subscriptions at this time. Just my opinion, but seems obvious to me. It’s why we’ve decided to use the normal Stripe gateway in the meantime unless something changes in the future regarding this.

      Best Regards and Thank you for your continued support it’s very much appreciated.

    • #81684
      WCFM ForumWCFM Forum
      Keymaster

      Hi,

      I have to be honest though. I’m not so sure the Stripe Split Pay would be a good solution as a payment gateway for subscriptions anyhow unless a lot more functionality is added.

      – Right, Stripe Split pay API does not support all such subscription options. It’s better to use default WooCommerce Subscription plugin for these.

      Thank You

    • #81719
      AvatarMakers
      Participant

      Yes. We are using the default Stripe gateway now, but need help working through calculation issues. I’ve tried to detail these issues in a few other threads here in the WC Subscription forum. I writing this here so you’ll know these calculation issues are not resolved. It’s actually since switching I found one new one.

      So I definitely need your assistance working through these issues in these threads below.

      https://wclovers.com/forums/topic/renewal-subscription-commission-calculation-issues-bug/

      https://wclovers.com/forums/topic/shipping-calculation-issue-allow-multiple-subscriptions-and-products/

      Thanks again!

    • #89671

      i have same problem

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