WC Subscriptions not charging renewal Stripe Split Pay

WooCommerce Multivendor Marketplace – Home Page Forums WC Subscriptions WC Subscriptions not charging renewal Stripe Split Pay

This topic contains 6 replies, has 2 voices, and was last updated by Avatar Makers 3 days, 17 hours ago.

  • Author
    Posts
  • #80501
    Avatar
    Makers
    Participant

    I’ve setup WC Subscriptions on my site and have only Stripe Split Pay enabled as the payment gateway. The issue I am having is the subscriptions set up correctly and charge the initial payment, but when the subscription tries to renew it fails and goes into an “on hold” status.

    I contacted Woocommerce support and they believe this is an issue with stripe split pay not working correctly with subscriptions. They ran several tests using stripe split pay and then were able to make it work correctly using the default stripe gateway. Like I said the initial subscription charge and commissions work correctly, but renewals and other subscription features aren’t working with stripe split pay.

    Thank you for your help.

    Best regards

  • #80525
    Avatar
    Makers
    Participant

    I got this error (image attached) when I tried to manually create a pending renewal order. using Stripe split Pay.

    Attachments:
    You must be logged in to view attached files.
  • #80813
    WCfM Forum
    WCfM Forum
    Keymaster

    We are checking this, whether it’s possible to charge automatically using Stripe Split pay API or not!

  • #81084
    Avatar
    Makers
    Participant

    Thank you for looking into this!

  • #81601
    Avatar
    Makers
    Participant

    I have to be honest though. I’m not so sure the Stripe Split Pay would be a good solution as a payment gateway for subscriptions anyhow unless a lot more functionality is added.

    For example all these features below are supported by using the regular Stripe gateway, but almost none of these features are supported for split pay currently. Only “subscriptions” as of now.

    subscriptions,
    subscription_cancellation,
    subscription_suspension,
    subscription_reactivation,
    subscription_amount_changes,
    subscription_date_changes,
    subscription_payment_method_change,
    subscription_payment_method_change_customer,
    subscription_payment_method_change_admin,
    multiple_subscriptions,

    Without these functions being added to the stripe split pay app, it’s not such a good option as a gateway for subscriptions at this time. Just my opinion, but seems obvious to me. It’s why we’ve decided to use the normal Stripe gateway in the meantime unless something changes in the future regarding this.

    Best Regards and Thank you for your continued support it’s very much appreciated.

  • #81684
    WCfM Forum
    WCfM Forum
    Keymaster

    Hi,

    I have to be honest though. I’m not so sure the Stripe Split Pay would be a good solution as a payment gateway for subscriptions anyhow unless a lot more functionality is added.

    – Right, Stripe Split pay API does not support all such subscription options. It’s better to use default WooCommerce Subscription plugin for these.

    Thank You

  • #81719
    Avatar
    Makers
    Participant

    Yes. We are using the default Stripe gateway now, but need help working through calculation issues. I’ve tried to detail these issues in a few other threads here in the WC Subscription forum. I writing this here so you’ll know these calculation issues are not resolved. It’s actually since switching I found one new one.

    So I definitely need your assistance working through these issues in these threads below.

    https://wclovers.com/forums/topic/renewal-subscription-commission-calculation-issues-bug/

    https://wclovers.com/forums/topic/shipping-calculation-issue-allow-multiple-subscriptions-and-products/

    Thanks again!

You must be logged in to reply to this topic.