[Henriette]

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[Henriette]

Hi team,

Any news on this? It has been proven that none of de code snippets you provided are working correctly to prevent shipping emails as per item ordered.
Not even when they are combined.

[Henriette]

Same here.

[Henriette]

Try this snippet. They gave it to me a while ago (can not find the post anymore) and it worked.

Add it to your child theme’s functions.php or use code snippet plugin.

add_filter('wcfmmp_local_pickup_shipping_option_label', function($label) {
    return trim(explode("(", $label)[0]);
});

[Henriette]

Come to think of it I only need a Mollie plugin like Direct Paypal Payment since I’m using Single Vendor Checkout.

But I’m will to reconsider Multi Vendor Checkout if a Mollie plugin for that purpose is possible.

So I’m in.

[Henriette]

Mollie:
A) not supported by WCFM – issue

Well I must admit that I don’t know exactly how split payments work in WCFM. I am only telling what Mollie NL answered me according to my message to them. But maybe I wasn’t clear myself when I asked.

So I had a look to Mollie (didn’t know it before) and looks like they are very promissing. So I would support (also financially) a development of Mollie connect (Mollie Split Pay) into WCFM.

I am willing to contribute too provided the tracking email issues are resolved.
Because for now I have to be honest that I withdrew my review for now because of that issue and the lack of response from WCFM side.

[Henriette]

PS. Maybe if it is possible to override the orders details page I can move the drop down with order status update to the bottom myself.
That’s another problem fixed.

Is this possible and what file do I need for this?

[Henriette]

Dear @wclovers team,

Any news on this? As you can see in my last post I’m only a few steps away from the solution to the many emails.
What I need now is:
Least best solution:
A solution for the emails per item when using shipping tracking.
The drop down on orders detail page at the bottom so vendor can add customer note first and then update the order status. That way customer will get max. 2 emails instead of four: 1 with the tracking info for all items and one with the customer note. Especially the “Pending Payment” customer note is very important.
This also counts for other order status updates.

Second best solution:
A solution for the emails per item when using shipping tracking.
Discard the blue shipping tracking part and/or do not make it required.
You can not turn that off in capabilities because than the options “Shipped” is not visible in the dropdown menu of the order status update.
Move the drop down with order status update to the bottom so vendor can add customer note first (important on “Pending Payment” order status update) so vendor can add note to customer and change order status update. That way at least customer gets an email with a reminder of payment.
Also vendor can add shipping tracking info in customer note instead of with the blue truck part. In case of back order vendor can write what items are send and that the rest is shipped later.

The BEST solution:
A solution for the emails per item when using shipping tracking.
Integrate customer note into the status update so customer gets the note from vendor in the status update email instead of separately. When vendor does not write a customer note than customer only gets status update email.

Anyway… the issue with the shipping tracking emails send per item must be solved.
Not only I payed for Ultimate and Groups & Staff but I’m also testing it on a live domain which I especially purchased for this purpose.
So that’s a lot of wasted money for me every month as long as this issue isn’t solved.

At least do not ignore because that is very very frustrating!

[Henriette]

@ort.bastian, but if you want multi-vendor checkout than I think Mollie already has that for you because they operate also in Germany.
Because this is what I asked them in the beginning when I wasn’t planning on single vendor checkout.
You can install a Mollie plugin for Woocommerce.
Please see here: https://www.mollie.com/de/integrations/woocommerce
And here you can see what payment options are all possible: https://www.mollie.com/de/pricing

Then you need to make an account with Mollie (in the Netherlands a business number and business bank account is required for that).
Since the Marketplace checkout is actually the Woocommerce checkout you can add that payment option to your checkout.

I already installed the Mollie plugin for testing purposes and when you have it installed your vendors can choose withdrawal through Mollie in their dashboard Payment settings.

But for split payment it is required for your vendors to also have a Mollie account.
So what Mollie told me after I contacted them is the following:

First you need to have your own Mollie account. Then for split payments you need to have an app called Mollie Connect which is free once you have a Mollie account.
Please see here: https://help.mollie.com/hc/de/articles/360023733733-Kann-ich-eine-Zahlung-aufteilen-
Then your vendors need a Mollie account too.
Customers pay the whole amount to Mollie.
Your vendors need to give you permission on the Mollie Connect app to split the payments between you and that vendor.
Then in their vendor dashboard they can choose for Mollie payment.

So this is what I understood and remember from the answer by Mollie Netherlands. Unfortunately I don’t have that email anymore.
But if I were you I would contact Mollie Germany myself and explain what you want and if that is possible.
Because I think in your case it is.

[Henriette]

Hi @Sebastian

Yes I did. But it just isn’t making any sense.

Played around a bit with Woocommerce email settings and disabled “Customer Note” and “New order” sent to admin.

Tried first with one code:
add_filter( 'wcfm_is_allow_itemwise_notification', '__return_false' );
Order 1: After order send by customer the following emails are sent:
Confirmation/Notification:
Customer: 1
Vendor: 1
Admin: 0
*Vendor marks as Shipped on Orders page (the one with all the orders and the grey truck):
Tracking info:
Customer: 3 > 1 for each item
Vendor: 0
Admin: 3 > 1 for each item
===
Order 2: Made new order and following emails are sent:
Confirmation/Notification:
Same as Order 1
* Vendor makes order status updates and the following emails are sent:
Pending Payment
Customer: 0
Vendor: 0
Admin: 3 > 1 for each item
In Progress
Customer: 1 for whole order
Vendor: 0
Admin: 4 > 3×1 for each item + 1 for whole order
In Progress
Customer: 1 for whole order
Vendor: 0
Admin: 4 > 3×1 for each item + 1 for whole order
Shipped through blue tracking truck(s)
Only 1 item visible on first option
Used All items shipped at once:
Customer: 3 > 1 for each item
Vendor: 0
Admin: 3 > 1 for each item
Completed
Customer: 1 for whole order
Vendor: 0
Admin: 4 > 3×1 for each item + 1 for whole order

Tried with both codes:

add_filter( 'wcfm_is_show_marketplace_itemwise_orders', '__return_false' );
add_filter( 'wcfm_is_allow_itemwise_notification', '__return_true' );

Everything is the same as with the one code above except for the blue shipping tracking; now there are all items to ship separately visible.

Resume:
1] Disabling customer notes in WC decreases the emails to customer a little bit although customer still gets 6 emails for 1 order. And that is without vendor sending also a customer note along with it. I could disable “In-Progress” and “Completed” email in WC too and that would reduce the amount of emails to 4.
So when tracking info would be just 1 email with tracking info for the whole order than it can be reduced to 2.

But the particular “Pending Payment” email note that customer needs to get he’s not getting. Because that is the Pending Payment note on which vendor can remind customer that the order isn’t payed yet. Of course vendor can sent a separate customer note but that function is confusing too. When vendor wants to sent a separate customer note he has to scroll to the bottom of the page first and than confirm at the top of the page the changed order status.
When vendor changes the order status first and than add a customer note at the bottom the email is not send to the customer until vendor hits the status update Confirm button for the second time.
My humble opinion is that this could be solved to put the order status-update-dropdown and button to the bottom of the page. That way vendor can add customer note first if desired and than change order status.

2] Admin gets too much emails too. With Single Vendor Checkout this isn’t necessary at all. On an order for one single vendor > 3 items admin gets 14 emails. Imagine when 10 vendors are getting 10 orders of 10 items… Admin’s mailbox will explode.

Also there are more issues on orders. Like every time it adds a cent to the total order amount.
But I will address that in another topic once the email and tracking issues are solved.

[Henriette]

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[Henriette]

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[Henriette]

@orth.bastian that would be nice but the solution you gave by link is only for withdraw payment from admin to vendor.
My problem is that it isn’t allowed in my country to hold money from third parties as long as I am not responsible for the items.
So I need vendor to setup his own payment gateway like in the PayPal Direct Payment plugin so he can directly be payed by his customers.
I already have single vendor checkout so that wouldn’t be a problem for me.

[Henriette]

Hi team,
First of all: how are you? Are you all safe after cyclone Amphan?

My second question is: is there any news on this email issue? Because as you can see above none of the codes are working correctly.
Although the one mentioned in #132609 was the best there is still the issue with just one item display on the tracking section in case of back orders (Shipping Tracking for one item only).
Besides that 9 emails to customer for one order is still too much.
This was tested without adding any customer note otherwise it would be even more since the customer notes are send separately on top of the status update notification emails.

My suggestion are:

[1] No automatic email send to customer on order status update by vendor. Let vendor choose to send an email notification to the customer to notify them about the status update of the order.

[2] Integrate the Customer Note into the order status update email so they won’t be sent separately.

[3] In case of [2] > Add status update option “Partially Sent” and discard the “Shipping Tracking for one item only”. With integrated customer note vendor can put the tracking info for that particular item in that customer note and can add that the rest of the ordered items will follow.

[4] Also in case of [2] and better yet > Discard both Tracking info’s -so also for “All items update”- because the only thing it adds is the shipping tracking info and vendor can put this in the integrated customer note.

That way it would be a lot simpler and vendor gets to choose how much emails he sends to his customers. Because now they don’t have a choice.

Thank you

[Henriette]

Thank you, that works for me.
Not every screen size looks even nice yet but I can tweak that myself.

Again thank you!

[Henriette]

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[Henriette]

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[Henriette]

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[Henriette]

Please don’t be sorry, no need to.
Now first code breaks my site too. Before the update it was working fine.
At least for the main category restriction.
So I can not give you screendumps of vendor product page.

I don’t know if it works to give you vendor access in private post so you can see it in your mailbox and than I remove the credentials in post again.
I will try okay?

Meanwhile, here are printscreens of the snippets and the error message on my site in attachments.

Attachments:

You must be logged in to view attached files.

[Henriette]

Hi Sushobhan,
thank you for your patience.
Unfortunately this snippet breaks my site.

[Henriette]

Resume:
3 and 4 of are the worst; 17 emails for 1 order of 3 items and no list of items to pick from in Shipping Section.
2 sends also 17 emails but has the list in shipping section with all the ordered items.
1 is the best with “only” 9 emails sent but has only one item in shipping section.

[Henriette]

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[Henriette]

* itemwized = itemize

Although this one has still 9 emails when vendor goes to all Order Update statuses.

[Henriette]

Testing 4 of 4
add_filter( 'wcfm_is_show_marketplace_itemwise_orders', '__return_false' );

Cleared all cache and browser history

Order #6045
1 email with subject: “Your order has been received” + PDF Invoice
Marked as Shipped at once on Orders page (the one with all the orders):
3 customer email with shipping tracking info for each item separately.

======================================================================================

Order #6115
1 email with subject: “Your order has been received” + PDF Invoice

On Order Details page:

Status Update “Pending Payment”:
3 emails with subject: “Note added to your order” for each item separately.

Status Update “In Progress”:
1 email with subject “Your order has been received” (?) with status update “In Progress #6115” + PDF Invoice for complete order.
1 email with subject: “Note added to your order” with status update “#6115 order status updated to In Progress” for complete order.
3 emails with subject: “Note added to your order” with status update “In Progress” for each item separately.

Status Update: “Shipped”:
Also no list of all 3 items to pick from. Only one item visible. (Attachment 001 and 001a of 1 of 4)
Choose: “Update all items tracking info”.
3 emails with shipping tracking info for each item separately.

Status Update “Completed”:
1 email with subject “Your order is now complete” with status update “Completed” + PDF Invoice for complete order.
1 email with subject: “Note added to your order” with status update “#6115 order status updated to Completed”.
3 emails with subject: “Note added to your order” with status update “Completed” for each item separately.

[Henriette]

Testing 3 of 4
add_filter( ‘wcfm_is_allow_itemize_notification’, ‘__return_false’ );

Cleared all cache and browser history

Order #6045
1 email with subject: “Your order has been received” + PDF Invoice
Marked as Shipped at once on Orders page (the one with all the orders):
3 customer email with shipping tracking info for each item separately.

======================================================================================

Order #6063
1 email with subject: “Your order has been received” + PDF Invoice

On Order Details page:

Status Update “Pending Payment”:
3 emails with subject: “Note added to your order” for each item separately.

Status Update “In Progress”:
1 email with subject “Your order has been received” (?) with status update “In Progress #6063” + PDF Invoice for complete order.
1 email with subject: “Note added to your order” with status update “#6063 order status updated to In Progress” for complete order.
3 emails with subject: “Note added to your order” with status update “In Progress” for each item separately.

Status Update: “Shipped”:
Also no list of all 3 items to pick from. Only one item visible. (Attachment 001 and 001a of 1 of 4)
Choose: “Update all items tracking info”.
3 emails with shipping tracking info for each item separately.

Status Update “Completed”:
1 email with subject “Your order is now complete” with status update “Completed” + PDF Invoice for complete order.
1 email with subject: “Note added to your order” with status update “#6063 order status updated to Completed”.
3 emails with subject: “Note added to your order” with status update “Completed” for each item separately.

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