[longryder]

I have spoken to Stripe about this error. In the end I have managed to sort with it the help of one of your colleagues who emailed me.

Both the main stripe account and the vendor account need to be in the same mode for the connection to work – test and test or live and live. Once I did that I could see the vendors account as connected and the transfer went through without an error

Thanks for your help

[longryder]

Good evening

I have the same issue as pdishman. I cannot connect test vendors. I have tried everything I have found on the forums as well as a chat session with Stripe support. As far as I can work out the issue is with the onboarding of the vendors. They do not seem to be connecting properly with the main site account. I have tried skipping the registration form entry details as well as filling it in. Both times the WCFM dashboard says I have successfully registered with Stripe – but I do not see the vendor account as a connected account in the main store account.

As a customer I purchase an item from the vendors store and the charge is successfully transferred to the main store account. However there is a transfer error in the log saying resource acct_XXXXX is not found. acct_XXXXX is the id of the vendors stripe account.

Any help in pointing me in the right direction would be greatly appreciated

[longryder]

Hi Steve

I’ve just tried that and am now getting the message below when placing the order. It certainly seems that the link between the two Stripe accounts has not been established correctly

Stripe Split Pay Error: The provided key ‘sk_test_********************osyj’ does not have access to account ‘acct_XXXXXX’ (or that account does not exist). Application access may have been revoked.

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