[sdel_nevo]

Hi Guys

as said, this has been reolved with your help via e-mail
Please close this ticket 🙂

Steve

[sdel_nevo]

Hi

I have been trying to get stripe to split payments between more than one vendor and it fails every time with the error “Stripe Split Pay Error: Must provide source or customer.”

the customer gets the order e-mails even though stripe has failed!!

this happens if an existing customer purchases from multiple vendors or if a new customer is created at checkout

the first vendor gets paid, but the second or third or fourth vendors do not

the customer gets all the vendors invoices! each invoice shows all of the products purchased from all vendors? not just the product that was sold by that vendor, but vendor’s do not get any order details at all

All the other vendors except the first one get this error in their Stripe logs where ****** is the amount of the payment

Request POST body
{
“amount”: “*********”,
“currency”: “GBP”,
“application_fee”: “0”,
“description”: “Payment for Order #56573”
}
Response body
{
“error”: {
“code”: “parameter_missing”,
“doc_url”: “https://stripe.com/docs/error-codes/parameter-missing”,
“message”: “Must provide source or customer.”,
“type”: “invalid_request_error”
}
}

You free to log into my site to see, I can give you both the admin and a vendors account (to which you can connect your stripe account) so you can see the error that’s produced in Stripe.

Any ideas,

Steve

[sdel_nevo]

Hi mate

It’s the total they can publish

The system has the ability to allow the vendor purchase a new product limit increase

For example you could charge £10 to publish 40 more products giving 80 in total

Steve

[sdel_nevo]

Your most welcome

Steve

[sdel_nevo]

Hi macocifuentes

I think you can do this by unticking Enabled in

woocommerce – pdf invoices

as per the screenshot

vendor invoices are still sent, but admin invoice are not

Steve

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[sdel_nevo]

Hi guys

i have installed the Premmerce Brands for WooCommerce and everything appears to work ok

the only issues I have is the “Brand” text box in the product page is much wider than the other areas as per the screenshot

and

the widget text does not take the theme setting colour, its shown as a grey colour

do you know how I can change these

I use the flatsome theme

Many thanks

Steve

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[sdel_nevo]

Hi guys

That’s great

Steve

[sdel_nevo]

Also

this customer is not created in either vendor’s store manager (manage customers) screen

Steve

[sdel_nevo]

This reply has been marked as private.

[sdel_nevo]

Hi

The appointment is created in the WC appointments calendar and this is synced into google calendar no other issues are visible on the system with the calendar layouts etc

But

Any calendar entry in the google calendar are not getting imported into the WC appointments calendar in the site

For example

If I create a calendar entry in my google calendar for a meeting for example this is not getting synced into the WC appointments calendar

I’m guessing that’s what the error means

so two way syncing does not appear to work

Hope this make sense

Steve

[sdel_nevo]

Hi Guys

That’s brilliant many thanks for the clarification

Steve

[sdel_nevo]

Hi guys

The error only happens when checking out as a guest

We will disable guest checkout to prevent this in the future

Steve

[sdel_nevo]

Hi

I’m not sure if cancelling at the gateway works before cancelling on our website works

If a vendor cancels their membership at our site it also cancelled instantly at stripes gateway 🙂

But if a test vendor cancels there membership at the payment gateway first, there does not appear to be any indication that the membership has been cancelled, is this correct?

If a vendor cancels at the gateway should the membership also not be cancelled on our site too.

hope this makes sense

Steve

[sdel_nevo]

Hi Craig

In the update 2.4.5 Updated – 15/05/2019 the change log says that payments are cancelled

I don’t use PayPal, I use Stripe but I can confirm the recurring subscription payments are cancelled when a vendor cancels there plan on the website.

Before this update the stripe subscription payment was not cancelled

This will make a Hugh difference and a very welcome addition to the software

Steve

[sdel_nevo]

Hi Guys

Just tested and this is fab

the statement descriptor now shows the vendor’s store name when creating a stripe account

Thats brilliant 🙂

many thanks

Steve

[sdel_nevo]

Hi Guys

tested refunding payments via stripe after the latest update

I can confirm full refunds is working brilliantly 🙂

Many thanks

Steve

[sdel_nevo]

Hi guys

That’s most kind thank you

Steve

[sdel_nevo]

Hi guys

That’s brilliant many thanks for this

Steve

[sdel_nevo]

Hi Guys

many thanks that will be great

Many thanks

Steve

[sdel_nevo]

Hi guys

Sorry just read back my reply, I typed that on my iPad and it makes no sense lol

Yes we are using split pay with direct charges as per your screen shot

We pass 100% of the sale, tax and shipping to the vendor

The error is created when trying in refund in full.

When doing a partial refund and entering the full amount the refund is successfully passed and processed in stripe

Steve

[sdel_nevo]

Hi guy

Thanks for your reply

I know you guys work really hard and are kept really busy with user requests here and I can’t thank you guys enough for all the help I have had and I’m sure other here would agree the support level is fantastic.

My issue was in relation to the custom code I paid for, I still have an issue with that paid work that I have emailed about many times.

I have absolutely no issue with you as developers or with your software

My concern is that it would be quicker to log into my site to see the issues first hand rather than going back and forth

I will not raise the issue again regarding the custom code that I have paid for here.

Steve

[sdel_nevo]

Hi guys

Yes that correct split pay mode is enabled with direct charges

The error is created when refunding full payments when no charges 100% of the tr@ns@ction is passed to the vendor

The refund fails with the error in the first post

Steve

[sdel_nevo]

Hi guys

Yeah I tested and replied above

It’s working great now thank you

Steve

[sdel_nevo]

Hi guys

Yes I tested as per the post above
and replied saying it’s working

Many thanks it’s working really well
Steve

[sdel_nevo]

Hi guys

Memberships are cancelling correctly now since today’s update
Invoices are working correctly and stripe memberships cancel too.

Steve

[Author]

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