Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › No option to create support ticket from my account
Tagged: Analytics, customer, live chat, store vacation, support ticket
- This topic has 9 replies, 5 voices, and was last updated 4 years, 7 months ago by Sarmistha Chakraborty.
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- March 9, 2020 at 5:25 am #110649Jagpal SinghParticipant
I’m having issues with the support ticket module. When enabled the support ticket module it shows the tab on my account page but there’s no any options to create a new support ticket from there. I also couldn’t find any configuration option for the modules “Customer”, “Store Vacation” “Live Chat” and “Analytics”. Is there any guide how to configure those modules when they’re enabled?
- March 13, 2020 at 4:19 pm #111437Sarmistha ChakrabortyMember
Hello,
Regarding customer support option, this customer have any order? Please check here : https://wclovers.com/knowledgebase/wcfm-support-ticket-module/
Store vacation – This is under vendor manager -> store setting – > https://ibb.co/cyxm3e
Live Chat – Please check here https://docs.wclovers.com/live-chat/
Analytics – You need to install WOOCOMMERCE FRONTEND MANAGER – ANALYTICS . Check here – https://wclovers.com/knowledgebase/wcfm-analytics/Hope this will help you.
Thanks.
- March 20, 2020 at 6:29 pm #112388Steven KuijpersParticipant
Hi there, I have the same problem. So the customer has placed an order, but does not see the support button as stipulated in the first image of:
https://wclovers.com/knowledgebase/wcfm-support-ticket-module/So there is no option to create an support ticket anywhere. The module is activated and the suppliers do see it in their dashboard, but the customer can not create one.
Attachments:
You must be logged in to view attached files. - March 25, 2020 at 2:05 pm #113083WCFM ForumMember
Hi,
What are these order status?
If these are at “On Hold” or “Pending Payment” then support ticket will not come.
Order should be at “Processing” status to generate support ticket.
Well, this is default option, if you want to tweak this then please know us, will give you code snippet accordingly.
Thank you
- March 31, 2020 at 9:33 pm #114340modemradioParticipant
Hi
on the other hand it lacks the possibility of adding files like the invoice in pdf of the images etc …
a solution ?
thank youexemple
Attachments:Add another file
- April 2, 2020 at 4:15 am #114612modemradioParticipant
Please up
- April 2, 2020 at 12:25 pm #114654Sarmistha ChakrabortyMember
Hello,
Sorry, Your invoice issue is not clear and You have missed to attach the file.
Regarding Store Invoice please check : https://wclovers.com/knowledgebase/wcfm-store-invoice/Thanks.
- April 2, 2020 at 12:58 pm #114666modemradioParticipant
Hello,
I mean it would be nice to add the function of being able to add a document or image to the support
thanks
- April 2, 2020 at 8:31 pm #114763Sarmistha ChakrabortyMember
Hello,
As of now we don’t have this feature.
Thank You.
- March 25, 2020 at 4:40 pm #113118Steven KuijpersParticipant
Aah that was indeed the problem. Maybe add that to the quoted KnowledgeBase article?
Thanks anyhow!
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