No option to create support ticket from my account

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Ultimate › No option to create support ticket from my account

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    • March 9, 2020 at 5:25 am #110649
      Jagpal Singh
      Participant

      I’m having issues with the support ticket module. When enabled the support ticket module it shows the tab on my account page but there’s no any options to create a new support ticket from there. I also couldn’t find any configuration option for the modules “Customer”, “Store Vacation” “Live Chat” and “Analytics”. Is there any guide how to configure those modules when they’re enabled?

    • March 13, 2020 at 4:19 pm #111437
      Sarmistha Chakraborty
      Keymaster

      Hello,

      Regarding customer support option, this customer have any order? Please check here : https://wclovers.com/knowledgebase/wcfm-support-ticket-module/

      Store vacation – This is under vendor manager -> store setting – > https://ibb.co/cyxm3e
      Live Chat – Please check here https://docs.wclovers.com/live-chat/
      Analytics – You need to install WOOCOMMERCE FRONTEND MANAGER – ANALYTICS . Check here – https://wclovers.com/knowledgebase/wcfm-analytics/

      Hope this will help you.

      Thanks.

    • March 20, 2020 at 6:29 pm #112388
      Steven Kuijpers
      Participant

      Hi there, I have the same problem. So the customer has placed an order, but does not see the support button as stipulated in the first image of:
      https://wclovers.com/knowledgebase/wcfm-support-ticket-module/

      So there is no option to create an support ticket anywhere. The module is activated and the suppliers do see it in their dashboard, but the customer can not create one.

      Attachments:
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    • March 25, 2020 at 2:05 pm #113083
      WCFM Forum
      Keymaster

      Hi,

      What are these order status?

      If these are at “On Hold” or “Pending Payment” then support ticket will not come.

      Order should be at “Processing” status to generate support ticket.

      Well, this is default option, if you want to tweak this then please know us, will give you code snippet accordingly.

      Thank you

      • March 31, 2020 at 9:33 pm #114340
        modemradio
        Participant

        Hi

        on the other hand it lacks the possibility of adding files like the invoice in pdf of the images etc …
        a solution ?
        thank you

        exemple
        Attachments:

        Add another file

    • March 25, 2020 at 4:40 pm #113118
      Steven Kuijpers
      Participant

      Aah that was indeed the problem. Maybe add that to the quoted KnowledgeBase article?

      Thanks anyhow!

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