[Mary-Louise Fellowes]

Thanks, here is some additional information to help you…

We can duplicate the issue every time as follows:

1) Using a single browser tab (Chrome or IE).
2) Update shipping settings e.g change the cost of shipping > SAVE
3) Refreshing the page shows shipping cost has saved correctly
3) Make a change within Store Policies e.g add a word to the textbox > SAVE
4) Refresh the page, Check the Store Shipping again and the shipping cost has changed!

Errors seen on the Chrome Dev Console as soon as the Store Manager page loads (no extensons are running) are:

(index):1 [DOM] Found 3 elements with non-unique id #vendor_id: (More info: https://goo.gl/9p2vKq) <input type=​”hidden” id=​”vendor_id” name=​”vendor_id” class=​”hidden” value=​”26″>​ <input type=​”hidden” id=​”vendor_id” name=​”vendor_id” class=​”hidden” value=​”26″>​ <input type=​”hidden” id=​”vendor_id” name=​”vendor_id” class=​”hidden” value=​”26″>​

There are no errors in the Woocommerce logs.

The above error happens even if we revert to the stock WordPress Theme and remove all non WC/WCFM plugins.

We sent a video demonstrating the problem via email to your support desk on 20th May.

Hope that helps.

[Mary-Louise Fellowes]

Thanks, some further information to help you…

We can duplicate the issue every time as follows:

1) Using a single browser tab (Chrome or IE).
2) Update shipping settings e.g change the cost of shipping > SAVE
3) Refreshing the page shows shipping cost has saved correctly
3) Make a change within Store Policies e.g add a word to the textbox > SAVE
4) Refresh the page, Check the Store Shipping again and the shipping cost has changed!

Errors seen on the Chrome Dev Console as soon as the Store Manager page loads (no extensons are running) are:

(index):1 [DOM] Found 3 elements with non-unique id #vendor_id: (More info: https://goo.gl/9p2vKq) <input type=​”hidden” id=​”vendor_id” name=​”vendor_id” class=​”hidden” value=​”26″>​ <input type=​”hidden” id=​”vendor_id” name=​”vendor_id” class=​”hidden” value=​”26″>​ <input type=​”hidden” id=​”vendor_id” name=​”vendor_id” class=​”hidden” value=​”26″>​

There are no errors in the Woocommerce logs.

The above error happens even if we revert to the stock WordPress Theme and remove all non WC/WCFM plugins.

We sent a video demonstrating the problem via email to your support desk on 20th May.

Hope that helps.

[Mary-Louise Fellowes]

Hi all
Yes definitely not the theme as we took out all plugins and removed the theme on our staging site and left us with only woo commerce plug ins – and the issue was still there.
I have emailed WPLovers, and posted on the forum but am getting no answer – anyone else getting anything?

[Mary-Louise Fellowes]

Hi Simona (sorry for spelling error above). No it started happening before we updated the plug in. We update the plug in, in case that fixed the bug, but it didnt. We have also turned off all caching, cleared transients even set up a staging server to replicate the site and test various things to see if we can isolate the setting that is making this happen – and we have not been able to work it out at all. We are not clueless eihther, our developer is very knowledgeable on WP sites and coding etc but we cannot work it out.
One point to note is I dont actually know if this started at the end of April or earlier. But we launched our site at the end of April and so thats when we noticed it.

[Mary-Louise Fellowes]

Hi Simon, no we are using the Woodmart theme from Envato. We have identified that changes default back to previous settings when another element is changed. For example when we make a change to vendors policies (in their store settings), their shipping settings then change – back to a previous, and incorrect setting. It has happened with stock levels and product descriptions too. We have to constantly check them. And can see on our recordings of website use that people are abandoning sales because of this. It’s really stressful.

[Mary-Louise Fellowes]

Please could I get a reply on this ASAP? I understand you are working differently at the moment, but this has gone unresolved since APRIL and I am still getting no resolution on email or on this forum. I see you replying to much much more recent enquiries but seem to be ignoring this – What else do I need to do to get a resolution with you?

[Mary-Louise Fellowes]

Interested to know – was your query answered? I am also getting no response to something which is really urgent and causing a lot of stress.

[Mary-Louise Fellowes]

I am having this issue too and have been experiencing it since the end of April. It has affected sales and giving a terrible user experience. We havent had any resolution with WCLover as of yet 🙁

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