WC Lovers

WooCommerce Frontend Manager - Multivendor marketplace vendor dashboard

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Forum Replies Created

Viewing 25 posts - 26 through 50 (of 116 total)
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  • in reply to: Stripe Error – Invalid source object #91469
    AvatarJamie O’Reilly
    Participant

    Pleased to hear it. Yes be careful it doesn’t get overwritten – you might want to keep a copy somewhere.

    Think I saw somewhere you were asking about Per Product Shipping as well. We’ve gone down this route recently. Happy to share thoughts if helpful.

    Jamie

    in reply to: Stripe Error – Invalid source object #91461
    AvatarJamie O’Reilly
    Participant

    Hi Steve

    Sorry for not getting back to you sooner. Did adding the new code resolve it for you?

    We found another bug as well that was messing up the destination of the shipping fee and the commission in Stripe so had to hack that too.

    Jamie

    in reply to: Stripe payments failing – urgent #91457
    AvatarJamie O’Reilly
    Participant

    Hi

    Stripe should be able to tell you if your accounts are disconnecting so quickly that it must be due to your platform sending two requests in close succession. It was this feedback from Stripe that enabled us to spot that this issue was happening but in our case it was definitely caused by the conflict between KC and Storefront. I think our hack is very specific to this issue and so won’t help you unless you’re having this exact same issue. Think you should check first.

    in reply to: Stripe Error – Invalid source object #90896
    AvatarJamie O’Reilly
    Participant

    Hi

    Sorry I should have explained a bit more about that hack. My developer found this to be the offending code that was causing us to get a missing source error.

    if( ! wcfmmp_stripe_split_pay_form.hasSource() && ! wcfmmp_stripe_split_pay_form.hasToken() ) {

    He explained that when you submit the form this code runs. The second time we still have a token, so it skips doing the stripe setup however because it skips we don’t get a source. The && should be || and that would mean if either are missing it would redo the setup.

    This is where the offending code is located

    wp-content/plugins/wc-multivendor-marketplace/assets/js/gateway/stripe.js

    We left the original in there but commented it out and added the code I attached before in this thread. I have passed this on to the devs at WC Lovers but I appreciate they need to check it out fully first themselves and so you may wish to wait to get their confirmation and the update but thought I should post it anyway.

    It was nothing to do with PEr Product Shipping – that brought it’s own, even more challenging problems.

    Jamie

    in reply to: Shipping limitation and possible solution #90648
    AvatarJamie O’Reilly
    Participant

    Update for anyone thinking of using this plugin. It’s not quite fully compatible as it doesn’t send the shop vendor information to Stripe and so Stripe cannot allocate any money to your vendors. It can therefore cause chaos. We have a fix though although even this isn’t quite 100%.

    Jamie

    in reply to: Shipping going to admin not vendor in per product shipping #90647
    AvatarJamie O’Reilly
    Participant

    Sorry Carlos, don’t know the answer to that one.

    jamie

    in reply to: Stripe Error – Invalid source object #90286
    AvatarJamie O’Reilly
    Participant

    We’ve now discovered that it’s any missing field or mistake made by the customer when at checkout. The second form submission – which is what it is, to Stripe, is missing crucial information. We have implemented a hack which prevents the form content being submitted at all unless it is all completed correctly.

    Here wp-content/plugins/wc-multivendor-marketplace/assets/js/gateway/stripe.js

    we added the following – see attached.

    Attachments:
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    in reply to: Vendors shipping Options #90210
    AvatarJamie O’Reilly
    Participant

    Yes there’s Per Product Shipping plugin but don’t go there yet as there are currently problems that need to be resolved.

    in reply to: Stripe Error – Invalid source object #90207
    AvatarJamie O’Reilly
    Participant

    Don’t know if it’s the same with you but this has only happened since we moved to the Per Product Shipping plugin. We’ve found that the first issue appears to be that if customers forget to tick the ‘agree to website terms and conditions’ box and have to be reminded and then tick it, not all of the required information is sent to Stripe which makes the payment fail or at least mess up. We are going to try and write some javascript so that the browser prevents the initial submission if the checkbox hasn’t been checked. That should be a workaround for the first problem but there is though a second problem which is perhaps worse. Those payments that do go through send shipping fee that’s been taken, often to the admin and not the vendor. Sometimes it’s the reverse, the shipping fee goes to the admin but the product payment goes to the vendor – not both to the vendor as it should even though it’s clearly set as a global rule to send the payment minus the commission and the shipping to the vendor. My developer thinks it could be a situation where two messages are racing against each other and only the winning one goes through. It’s beyond my understanding and I’m praying he finds the answer because at the moment it’s chaos. It’s as if the Per Product Shipping plugin just doesn’t recognise the Stripe Connect system at all.

    Would be great if the WC Devs could get involved as this is proving to be a fatal flaw at the moment and creating total chaos.

    in reply to: Stripe Error – Invalid source object #90102
    AvatarJamie O’Reilly
    Participant

    We are having this problem too – please can you tell us what the fix was?

    in reply to: Stripe payments failing – urgent #90086
    AvatarJamie O’Reilly
    Participant

    Sorry for the delay in replying. We managed to write a hack that steers the second call away to the index.php and kills it. It’s a good temporary fix but ultimately solution is to get rid of KC. Can supply details of the hack – probably Github or similar might be best place.Interested?

    in reply to: Stripe payments failing – urgent #90087
    AvatarJamie O’Reilly
    Participant

    Sorry for the delay in replying. We managed to write a hack that steers the second call away to the index.php and kills it. It’s a good temporary fix but ultimately solution is to get rid of KC. Can supply details of the hack – probably Github or similar might be best place.Interested?

    in reply to: Shipping limitation and possible solution #90085
    AvatarJamie O’Reilly
    Participant

    Switched and used the Per Product Shipping solution. Better option. Didn’t realise it was compatible because it wasn’t listed in the compatible plugins page.

    in reply to: Conflict with Woo Commerce Product Badges #89595
    AvatarJamie O’Reilly
    Participant

    We are having the same issue now with add ons too. Once we set an add on we cannot remove it.
    Thank you

    in reply to: Stripe payments failing – urgent #89566
    AvatarJamie O’Reilly
    Participant

    We have found that a conflict between King Composer and Storefront was causing the request to be sent to stripe twice causing stripe account ot be disconnected.

    in reply to: Stripe payments failing – urgent #89453
    AvatarJamie O’Reilly
    Participant
    This reply has been marked as private.
    in reply to: Shipping Limitation – tied to #88863 #89298
    AvatarJamie O’Reilly
    Participant

    You have said before that if a vendor wants to limit shipping to a zone, then they simply click on the ‘limit zone location’ box and add the locations. However, for us, no locations appear when you begin to type and Europe, for example, has 46 locations. In that situation how does a shop vendor who doesn’t want to ship to Europe at all, prevent their products from being added to customers carts with no shipping fee attached. They don’t want to ship to Europe, even though other shop vendors might want to.

    Very happy to pay for help here but really need some help.

    Thanks

    in reply to: Stripe payments failing – urgent #89081
    AvatarJamie O’Reilly
    Participant
    This reply has been marked as private.
    in reply to: Connect to Stripe for vendor error #89073
    AvatarJamie O’Reilly
    Participant

    We hvae an issue with stripe not onboarding vendors too. Their accounts say connected but they aren’t apearing in admin stripe account.

    What would packing slip have to do with it please?

    in reply to: Delete Vendors Product #88963
    AvatarJamie O’Reilly
    Participant

    How would you do this in wp > products as I don’t seem to be able to filter by vendor there. Sorry if I am missing something obvious?

    in reply to: Shipping Limitation – tied to #88863 #88881
    AvatarJamie O’Reilly
    Participant

    Please, please, please can you come up with a solution : )

    in reply to: Shipping Limitation – tied to #88863 #88870
    AvatarJamie O’Reilly
    Participant

    the other screenshot

    Attachments:
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    in reply to: Limiting vendor article category – bug #88849
    AvatarJamie O’Reilly
    Participant

    Can you help please?

    in reply to: Limiting vendor article category – bug #88800
    AvatarJamie O’Reilly
    Participant

    We have set it there as well but they are still somehow managing to get into other categories – am I missing a setting?
    Thank you : )

    Attachments:
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    in reply to: Membership Pre-vetting #88795
    AvatarJamie O’Reilly
    Participant

    Thanks for your help. We’ve used this suggested method.

Viewing 25 posts - 26 through 50 (of 116 total)