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Hello, Thanks for the comprehensive case studies, I appreciate you awesome hard work.

”
WCMp – It does not do this, at least as I remember last time tested. If you tested this using WCFM dashboard then it mark main order completed but by default WC Marketplace does not have this feature.
”

WCMp + WCfM vendor can complete orders (check video : https://youtu.be/uIfcI9NtnQI)

”
WCFM Marketplace – It maintain Admin and Vendor order status separately. Vendor may mark their order status shipped, completed etc.. but that will not change parent order status. Right, Admin get notified of this vendor action and a order not also added.
”

This requires a lot of work and attention when you have hundreds of vendors.

Best way is to trust reviews and customers complains & support module, Admin needs to monitor only and not do. when Admin monitor and notice fraud then he shut down stores/vendors.l

“1. Suppose a vendor mark his item shipped, then his order status change to “shipped” but not for others and parent order. If you make any change in parent order for this then that will be a bug I guess.
”
– In Souq.com when I order from multiple vendors it will show me which product is shipped : https://imgur.com/BAI9MQf

“2. A vendor may refund his item and then his order status change to “refunded”, no id this will right to mark actual order “refunded”?
Definitely not.
”
I don’t understand, I know wcfm refund system if order is completed then vendor cannot ask admin to refund customer anymore, so vendor will have to refund manually to customer, the order will show as Completed to admin.. hmmm in Dokan it doesn’t matter if it is completed, admin will do all the refunding and vendor balance will be deducted and go even below 0, this is good so vendor doesn’t lose commission to admin everytime customer asks for refund.

Imagine you’re a vendor selling item for 100$ = 90$ for vendor + 10$ for admin. After completing the order the customer asks for refund, now vendor refunds 100$ and loses 10$ ?

In Dokan if vendor already completed order and requested withdraw and got his 100$, then vendor request refund from admin, admin refund 100$, vendor will have -100$ in his balance because he already received the money. This is so good.

“3. Suppose a customer placed an order but not yet paid, so it’s in “Pending” status. Now vendor just mark his order completed to make main order complete and ask for withdraw commission, Is this right?
”

– This is sooo important ! in WCMP they have filters to hide Pending Payment / On-Hold, after admin receives BACS then he can change it to Proccessing, then Vendor can mark order as shipped – It is a good system and even better when using wcmp + wcfm vendor can complete right away (Check WCMP + WCFM completing order Video : https://youtu.be/uIfcI9NtnQI) – for me I prefer vendor to be able to complete order and not just shipped. Why ? this is a self service system where vendors do all they selling alone, and when they don’t perform well or they try to do act of fraud, then customers will complain and then admin will take actions on shutting store/vendor offline.

”
– Exactly, vendor will sell their products and handle their order status, why this should effect main order? In normal cases if payment made via PayPal, Stripe etc then main order automatically mark as completed.
”

I will be using PayPal and 3rd party visa payment just like Stripe, so I won’t have an issue. My only issue is not BACS, it is in COD because I need it, and when I have COD I want vendors to complete orders by themselves, I cannot keep track of all the website vendors and orders.

”
Well, in case you want to sync vendor order status and main order status that even possible. If vendor mark order status complete then main order also marked as complete, this can be possible. It just require to add 2-3 lines code. If you really require please know me, I will give you that code snippet.
”

Yes sir, I need the following :-

1- Sync order status for all.
2- Hide Pending Payment / On-Hold from vendors.
3- Hide change status to Pending Payment / On-Hold from vendors.

Additional request related to COD and Refunds :-

1- If COD is completed then commission is added in minus/negative amount to the vendor. ex. (-10$)

Vendor can pay manually and let the admin know, or he can combine his withdraw requests with the COD. Random ex. (100$ + 30$ + (-10$) + 100$) = 220$ withdrawal request
If Vendor’s negative amount / COD orders reaches -x amount (ex. -300$) then he cannot withdraw anymore unless he combine it with same or more positive amount or pay manually and notify admin manually.

2- If Refund is requested or done by vendor after completing an order of [100$ = 90$ for vendor + 10$ for admin] then vendor can refund customer 100$ and 10$ should be added to his withdraw page.

Sorry for long post, I really have high hopes for WCfM Marketplace.

Let me know what do you think about my response.

Thank You

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This reply has been marked as private.

[d-n-13]

Hi,

“They don’t have to put any additional info.
Registration form comes but it’s already auto-fill.”

Yes it is coming auto-filled and it is working perfectly. But is there any way to skip this registration form step for existing vendors ? (it is a bit confusing for vendors to resub to membership again if they don’t understand how it works like us) If it is not so simple then maybe in the future.

Thank You

[d-n-13]

Hi,

“– Not at all, if admin reject then that commission should again available for withdrawal. Don’t test this yourself again, I will test and confirm you.”

Thanks.

“7.3 – Product Rating Stars & Vendor Rating Stars in front end shows only 5 stars, the real rating for both is less than 5 stars.
* Actually Product is 3 / 5 & Vendor is 3.8 / 5, they should be at least 4 stars!

– Please send that product URL

The issue happens only in store/shop page, doesn’t happen in single product page, check product Vendor40 : https://www.4.wegospace.com/store/

Thank You

[d-n-13]

”
That’s amazing 🙂

Definitely, we will implement some way out for handling this.

Thank You
”

Hi,

Please update me as soon as you & your team have any good idea to implement COD charges.

Thank You

[d-n-13]

This reply has been marked as private.

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This reply has been marked as private.

[d-n-13]

Hi,

Glad to hear the withdrawal charges logic is changing ! Thank You !

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Hi,

I have my vendors’ membership ends every month (for testing every 1 day) after that they have to resub to a membership again, other than first time membership why would they put all information again ? they have all info in database already. Do you understand what I mean ?

Thank You

[d-n-13]

Hi, Thank you for helping me our.

“– Admin notified using WCFM notification and a order note also added for Admin reference – https://ibb.co/mZocvz”

I’m going to open a new Topic for this.

“– Right, this should be happen, We are testing this again as well”

So if admin cancel the withdraw request the vendor loses his money ? vendor cannot request same order commission again ? but it’s the vendor money.. he shouldn’t lose it forever.. Is the a Reject button for Admin ?

“– Please send that product URL”

Cannot access the website now, the product in Draft, will share the URL with you later.

“5.3 – I already commented you in another thread, we will change that logic in next update.”

Thanks ! you’re the best !

Thank You

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This reply has been marked as private.

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—————————
“1.1 -New registered vendors from the membership link cannot access the wizard : https://imgur.com/0G3li3l
– That’s something impossible, is that already approved vendor?”

* It is free membership auto-approve, same as i was using in Dokan, I just disabled dokan and installed wcfm marketplace, nothing seemed working when I tested
—————————

I tried in Paid Membership too, after completing the order the new vendor will get the same cannot access message.

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Please give me a comment on 5.3 too, it is critical issue for me .

Kind Regards,
Khalid

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Again, website was working perfect, I disabled Dokan Professional, then installed WCFM Marketplace, nothing else was changed, so everything should work. Unless WCFM Marketplace is conflicting with existing plugins.

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“1.1 -New registered vendors from the membership link cannot access the wizard : https://imgur.com/0G3li3l
– That’s something impossible, is that already approved vendor?”

* It is free membership auto-approve, same as i was using in Dokan, I just disabled dokan and installed wcfm marketplace, nothing seemed working when I tested

“– Display label is off course same “Vendor”, though we just changed this to “Store Vendor” in 1.0.2. But your this site will not reflect this as user role already registered.”

* What do I do with old vendors ? they register again ? they’re all testing vendors so no big deal, but how to fix it if they’re real vendors ?

“4 – Completing orders.
– Vendor order status update is not connected with main order, if it connected then it will be a bug. Suppose a order has 3 products from 3 different vendors and one mark that order completed, now main order status change will not right. So we have kept vendor order status separately. We will definitely connect this main order status but how not very clear to us. We have already asked this to many users.”

* I am sooo confused, In all other multi vendor plugins when I complete order as vendor I can see it completed as Admin, in wcfm marketplace how can I know if vendor completed his order ????

“5.2 – Canceled withdraw requests cannot be requested again even tho the vendor still has the same amount of money in his balance :
– Right, Admin cancel withdrawal request for now due to some reason, so it’s again available for withdrawal. Then why amount will deduct?”

* I don’t understand you, I will explain again (Vendor requested withdraw => Admin canceled => Vendor cannot withdraw again), this what happened to me, idk if it fixed yet, I will test everything later tonight.

“6.3 – Vendor’s store page, if tabs are actually tabs and not pages would be much better, as for now it is annoying it reload the page every time you change a tab… – Page initial load time will be more. More queries and less performance.”

* It’s is fine if you think it is best this way, but I tried to act like a customer it felt a bit annoying to me.

“7.3 – Product Rating Stars & Vendor Rating Stars in front end shows only 5 stars, the real rating for both is less than 5 stars.
– It’s round off when star display, possibly both rating are more than 4.5”

* Actually Product is 3 / 5 & Vendor is 3.8 / 5, they should be at least 4 stars!

“8.2 – When entering Dashboard home page I get ACCESS_DENIED alert, happened 3 times, 2 times as the vendor and 1 time as admin.
– This is not from WCFM or any WCFM add-ons, possibly from some location plugin”

* Maybe Geo My WP ? because even while having this message, wcfm works fine.

“I am a bit confused with Shipping as WCFM Marketplace none of the shipping setting visible at your WC shipping setting panel.

Do you have any plugin for managing this?

Hope you already check this before – https://wclovers.com/knowledgebase/wcfm-marketplace-store-shipping/

Thank You”

I had Dokan on 4.wegospace.com and I had no issue in shipping or anything else

I have WCMP on 5.wegospace.com and I had no issue in shipping or anything else

I know this is exactly like Dokan shipping, I had Dokan in 4.wegospace.com with wcfm for more than 5 weeks shipping worked fine. Please fix it for me, I don’t want to re-done all my website again.

After Shipping is fixed I will re-test everything again + more testing on other parts.

I will be waiting your response,
Thanks!

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Hi,

I would really love to have this feature too.

[d-n-13]

I hope to hear from you soon.

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8 – WCfM Settings

8.2 – When entering Dashboard home page I get ACCESS_DENIED alert, happened 3 times, 2 times as the vendor and 1 time as admin. https://imgur.com/xZQ6wdy

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Translatin with WPML works fine with me.

You need to set everything in default / main language, then translate in WPML string translations.

Do not save language from WCFM menu manager settings in 2nd language, only in 1st language

[d-n-13]

Thanks Alot, You’re the best !

Please check WCfM Marketplace bugs in this Topic : https://wclovers.com/forums/topic/bugs-i-found-inside-lets-make-this-the-best-marketplace/

Thank You

[d-n-13]

Hi,

I saw shipping by zone and shipping by country / state, but I still don’t know how I can filter front end store products by country / state

Note : WCfM Marketplace Shipping System isn’t working atm, please check this topic : https://wclovers.com/forums/topic/bugs-i-found-inside-lets-make-this-the-best-marketplace/

Thank You

[d-n-13]

Hi,

I’ve checked all documents and downloaded it 3 min after it was uploaded to WordPress, congratulation for an awesome product!

“Thanks for all the suggestions, we will definitely think about it.”

– Please do, none of the other multi vendor plugin support cared enough about my request to do it, you’re my last hope.

Kind regards,
Khalid

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7- Front-end store page

7.3 – Product Rating Stars & Vendor Rating Stars in front end shows only 5 stars, the real rating for both is less than 5 stars.

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5 – Withdrawal

5.2 – Canceled withdraw requests cannot be requested again even tho the vendor still has the same amount of money in his balance : https://imgur.com/5yuepmz

5.3 – This is Very Very Very Very IMPORTANT ! Withdraw charges should be for each request just like WC Marketplace, and not for each order! ( https://imgur.com/QyO6owK ) Why it is very IMPORTANT ? this will encourage vendors to withdraw bulk of orders rather than each order alone! as a business you want to minimize the number of requests so you can manage transferring money easily, for me, I will use Bank transfer to send money to vendors, they transfer fee in my country is 7.25 SAR so I will charge them for this per request. same thing goes for PayPal , it will be cheaper not to pay .30$ with each request, but with PayPal it is less problematic I think as it is percentage.

[d-n-13]

4 – Completing orders.

4.3 – Admin Completed orders for vendor (testing as vendor cannot complete with the current bug) https://imgur.com/KFqlVk2
4.4 – Vendor sees it still pending even tho admin completed it. (problem must be from vendor side) https://imgur.com/kcAHjLx

6 – Vendor’s Store Page

6.2 – Fixed banner size : https://imgur.com/U3vp3xO
6.3 – Vendor’s store page, if tabs are actually tabs and not pages would be much better, as for now it is annoying it reload the page every time you change a tab… https://imgur.com/QJLi3yT
6.4 – Google maps buttons and navigation are so large (I don’t think it’s from wcfm marketplace but how can I fixed it ?) https://imgur.com/cI0TFA7

7- Front-end store page

7.1 – Fixed product image size : https://imgur.com/oDxcSk4
7.2 – Product review and Vendor review will cause some confusing, can the vendor review have title like (Vendor rating : ) and maybe it align to the left ? https://imgur.com/oDxcSk4

8 – WCfM Settings

8.1 – Vendor profile reset bug, while trying to test order completion bugs and commissions etc, I changed membership commission and I had to change vendor’s membership to a different plan then back to the same plan so I can test on the new commission, maybe when I did that the vendor lost all his profile information, or maybe another reason : https://imgur.com/EaRbzTk

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