[Sushobhan]

Hi,
Thanks for getting in touch with us!
There are filters to change the field order, though sometimes the fields are in groups and then can only be sorted within that group.
Please provide me the order in which you want these fields and I’ll help you accordingly.
Thanks!

[Sushobhan]

Hi,

You will need to enable trouble shooting mode of that plugin. Then, only enable WooCommerce and all WCFM plugins. After that you can start testing.

The guide I shared with you has all the steps written step by step. Just in case of RankMath plugin here you will activate WooCommerce and WCFM plugins.

Alternatively, you can share your backend access with us. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

[Sushobhan]

Hi,
Thanks for getting in touch with us!
WCFM offers various widgets to add in store’s sidebar. Go to wp-admin >> Appearance >> Widgets and there you can use all the widgets that start with the text ‘Vendor Store: …’ on your Vendor Store page. There is one for category as well – https://imgur.com/eNZB4Sn. Add this to vendor store sidebar.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
On which page you want this? Is this field (postal code) a custom registration field? Or you want to use store’s postcode?
Let me know

[Sushobhan]

Hi,
Thanks for getting in touch with us!
There are various steps involved in this. Endpoint creation, content populate, and finally Saving. Why take so much trouble? You can Simply rename the Settings to say Banking. And from Capability tab disable all other vendor setting tabs like this- https://imgur.com/EIjWP2o. This will make your vendor settings page like this- https://imgur.com/R3CnXNi.
As you can see we are left with only 2 tabs Store and Payment. Well, Store doesn’t have a filter to remove it but it’s coming from a template (wc-frontend-manager\views\settings\wcfm-view-wcfmmarketplace-settings.php) so we can easily override this template by coping this to [child theme]/wcfm/settings/wcfm-view-wcfmmarketplace-settings.php and then removing the Store tab and content div.
You can even skip the tab disabling from capability as we have to do template overriding anyway.
Looking forward to helping you.
Thanks!

[Sushobhan]

Hi,
Sorry but the site is a mess. I can hardly do anything.
There is error in console, custom css make it impossible to see the dashboard menus (white color menu on white background), even dashboard pages aren’t working.
Please disable all other plugins except WooCommerce and WCFM Plugins. I’ll also recommend to switch to a different theme for example Twenty Twenty, as you might have custom codes written on your existing theme’s functions.php
There is an easier way to do this, please follow this tutorial- https://rankmath.com/kb/check-plugin-conflicts/
Let me know how it goes.
Thanks!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Can you please tell me, who will ship the products then? Will it be admin or the vendors? If you don’t need vendor shipping then you can uncheck Store Shipping option from Settings >> Shipping Settings
But if you only want to set shipping price for your vendors then click on the Store Vendors menu and from there select the vendor you want to edit. From this screen under Store Shipping tab you can set the shipping cost.
Thank You!

[Sushobhan]

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

Please let us know if you find the cause.

Looking forward to helping you.

Thanks!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
The store page or store list page, or for that matter any other product archive page, has nothing to do with user roles. It’s same for everyone (default behavior) even the non logged in users.
Managers can manage stores only from their dashboard.
I hope this answers your question.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Well, you can change the order of any custom field added in your vendor registration form from Settings >> Vendor Registration. You can also change the order of the inbuilt fields using filters or overriding the registration template.
Just tell me the order and I’ll guide you accordingly.
Looking forward to helping you.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Please ensure you are using the latest version of the plugin. I have tested this and could not replicate on my side.
Can you see those attachments on approval screen (admin)?
Looking forward to helping you.
Thank You!

[Sushobhan]

Hello,

It seems the redirect uri is not set properly in your stripe account. The URL should be the page where Stripe Connect button is placed i.e. the dashboard settings page. Please follow the Stripe account setup docummentation from here- https://docs.wclovers.com/vendor-payment/#stripe-account-setup

Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
WCFM supports Stripe and WireCard(Moip) for split payment and WCFM Direct PayPal Pay – https://wordpress.org/plugins/wc-frontend-manager-direct-paypal/ for direct customer to vendor payment.
Though there are limitations with PayPal which the other two doesn’t have-
1. One order will contain only one vendor’s products
2. Full amount will go into Vendor’s PayPal account, no split payment. You may track commission using “Reverse Withdrawal”
3. Vendor’s PayPal account should be a business account
I hope this answers your question.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Is there any plugin you know which does this from wp-admin? If yes then kindly share that with us and we will take a look if we can add that compatibility in vendor dashboard.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
I’m afraid, sorting on these two fields are not supported by default. Though can be custom coded.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Sorry, these Stripe methods are not “Split Pay” enabled! Can’t use them.
Thank you!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Are you referring to commission invoice? Well, a vendor can download that from their dashboard. They will also receive a copy in their email after the transaction.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Sorry to let you know that WCFM Membership doesn’t include these features. Though these are wonderful ideas and I’ll pass your recommendations to our Dev team.
Please refer to this- https://wclovers.com/knowledgebase/wcfm-store-invoice/ to learn about store invoicing setup.
Thank You!

[Sushobhan]

Hello,
Please use the following snippet to change the “store closed” messaging-

add_filter('wcfm_store_close_message', function ($msg) {
    return __('This store is currently closed based on store hours');
});

There is also a shortcode [wcfm_store_hours] to display store opening-closing hours. You can add a text widget in your vendor store page sidebar with this and it will show the store opening hours like this- https://imgur.com/a/BJII1kA
Learn more about this from here- https://wclovers.com/knowledgebase/wcfm-marketplace-store-hours/
Let me know how it goes!
Thank You!

[Sushobhan]

Hello,
What problems are you facing in these pages? These are product edit pages from vendor dashboard. Is there anything broken there?
I could not access those links as it require login to that vendors dashboard. May be you could send me a snapshot of the issue.
Looking forward to helping you.
Thank You!

[Sushobhan]

Hello,
Multiple membership per vendor isn’t possible. At anytime, a vendor can only subscribe under a single membership plan.
Though what you want to achieve can be done easily using Groups (You will require WCFM Groups & Staffs addon- https://wclovers.com/product/woocommerce-frontend-manager-groups-staffs/).
A vendor can be assigned to multiple groups. Then the vendor’s capability will be the union of all the allowed capabilities from both the groups.
Looking forward to helping you.
Thank You!

[Sushobhan]

Hello,
Possibly that vendor haven’t setup their shipping. So, shipping is not generating for that vendor.
Please refer to this video and check if you done all the steps or not – https://www.useloom.com/share/19df64a7af1c4469bd8a3665ab0b601a
Keep me posted!
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Well, all our premium plugins are add-ons to our Marketplace plugin. Means, the core free plugin will always be activated. These add-ons will work on top of the core plugin to add some more features.
So you can activate the ultimate add-on anytime on your live site without any downtime. The only thing I’m concerned about, are the customization’s that you have made. I’ll request you to create a staging site with your latest website data and activate the ultimate version. Test it there and then activate in your live site.
If you are using latest version of our core plugin, then chances of such conflicts will be no or minimal.
Let me know how it goes.
Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Please go to WCFM admin dashboard >> Settings >> Payment settings page. from here you can set both Transaction Charges and Withdrawal Charges.
Hope this helps!
Thank You!

[Sushobhan]

Hi,
There is no ready-made option to distinguish between these two case. Give me sometime to look for all the possibilities.
I’ll keep you posted, please be patient.
Thank You!

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