[Sushobhan]

This reply has been marked as private.

[Sushobhan]

Hi,
Please use the following snippet-

add_filter('wcfmmp_local_pickup_shipping_option_label', function($label) {
    return trim(explode("(", $label)[0]);
});

Add this code to your child theme’s functions.php
In case you do not have a child theme then add code using this plugin – https://wordpress.org/plugins/code-snippets/
Let me know how this goes.
Thanks!

[Sushobhan]

Hi,
I was not referring to the payment methods. WCFM Stripe Split Pay doesn’t require any other Stripe plugin. It’s a built-in feature of WCFM Marketplace. To avoid any conflict we always recommend not using another stripe plugin with it. Though you have only one stripe method enabled (Marketplace Stripe Split Pay) but still, I’ll request you to deactivate the plugin WooCommerce Stripe Gateway.
Also found the error log against order #6483-

2020-05-11T13:45:39+00:00 DEBUG Stripe PaymentIntent pi_1GhbwtEmUW0CXjc4i9E0ZdSj initiated for order 6483
2020-05-11T13:45:39+00:00 DEBUG {“id”:”pi_1GhbwtEmUW0CXjc4i9E0ZdSj”,”object”:”payment_intent”,”amount”:499,”amount_capturable”:0,”amount_received”:0,”application”:null,”application_fee_amount”:null,”canceled_at”:null,”cancellation_reason”:null,”capture_method”:”automatic”,”charges”:{“object”:”list”,”data”:[],”has_more”:false,”total_count”:0,”url”:”\/v1\/charges?payment_intent=pi_1GhbwtEmUW0CXjc4i9E0ZdSj”},”client_secret”:”pi_1GhbwtEmUW0CXjc4i9E0ZdSj_secret_2MA8Y5DCmmGlPcL67NZj7ynoE”,”confirmation_method”:”automatic”,”created”:1589204739,”currency”:”eur”,”customer”:”cus_HG8DKJ5YT2w7P4″,”description”:”lamaddalenalives.IT | Shop online La Maddalena – Ordine 6483″,”invoice”:null,”last_payment_error”:null,”livemode”:true,”metadata”:{“customer_name”:”Italo Carlo Meduri”,”email_cliente”:”carlomed89@gmail.com”,”order_id”:”6483″},”next_action”:null,”on_behalf_of”:null,”payment_method”:null,”payment_method_options”:{“card”:{“installments”:null,”request_three_d_secure”:”automatic”}},”payment_method_types”:[“card”],”receipt_email”:null,”review”:null,”setup_future_usage”:null,”shipping”:null,”source”:”src_1GhbwmEmUW0CXjc4eX16nefg”,”statement_descriptor”:”lamaddalenalives.IT |”,”statement_descriptor_suffix”:null,”status”:”requires_confirmation”,”transfer_data”:null,”transfer_group”:null}
2020-05-11T13:45:41+00:00 DEBUG Stripe PaymentIntent pi_1GhbwtEmUW0CXjc4i9E0ZdSj requires authentication for order 6483

Could you please forward this to Stripe and see if they can provide more insights on this?
Thank You!

[Sushobhan]

I’m so sorry. I really am! Here are your answers-

1. The code I provided you, will not conflict with the update. It will become unnecessary but will not cause any harm if you keep it.
2. Go to Capability and disable Customer Support under Settings section. It will hide the customer support tab under vendor settings. But the feature will work fine.

One funny thing, I thought I replied to you a few days ago. I have typed my reply that’s for sure but as I can see now, it wasn’t posted. I keep many tabs open at once, maybe somehow I lost track.

Thank You for your patience!

[Sushobhan]

Hi,

I couldn’t replicate the issue using WooCommerce Simple Auctions v1.2.36 (don’t have v1.2.37 with me at this moment). Though I have checked the plugin changelog https://www.wpgenie.org/woocommerce-simple-auctions/documentation/ and couldn’t find an entry that can break this functionality. Here is the screen recording- https://www.loom.com/share/de30ff6014114c0aa06d1dfad4912bf5

I’ll request you guys to test this after disabling all other plugins except WooCommerce, WCFM plugins, and Simple Auctions. One easier way to do this is to use a plugin called Health Check. Please follow this troubleshooting guide https://wclovers.com/knowledgebase/conflict-check/ to know more.

Only the site admin would know and your users won’t be affected by this troubleshooting.

Please let us know if you find the cause.

Looking forward to helping you.

Thank You!

[Sushobhan]

Hi Marina,
What you are saying is not possible. You can’t register 2 vendors with the same email id. WordPress will not allow that. Yes, you can place multiple orders using the same email (as a customer) which is, of course, an expected behavior.
Thank You!

[Sushobhan]

Glad you figure it out and thanks for updating me 🙂

[Sushobhan]

Hi,
Sorry for the delayed response.
Could you please tell me, why can’t you use the Store list page for this purpose? It has the location, radius search, category filtering, and everything else that a user might need. Take a look at our demo- https://wcfmmp.wcfmdemos.com/stores/
Let me know
Thanks.

[Sushobhan]

Hi,
I have reset all the menu links. And it works perfectly. Also, disabled the snippet I provided you to hide the menu manager.
Please check.
Thank You!

[Sushobhan]

Hi,
You can do this easily by overriding the wc-multivendor-marketplace\views\store\widgets\wcfmmp-view-store-shipping-rules.php template file in your child your theme folder. You need to paste this file to [Child theme folder]/wcfm/store/widgets/wcfmmp-view-store-shipping-rules.php this location.
Then you can edit this copy, make your changes, and save. You can easily change the “Delivery Time” string or removing it altogether. Also, you can add additional CSS classes inside this widget.
Let me know how it goes.
Thank You!

[Sushobhan]

Hi Nico,
WCFM uses WooCommerce product loop to render products. So you can use WooCommerce hooks to add that information. May I ask which ticket selling plugin are you using?
Let me know.
Thanks!

[Sushobhan]

Hi,
When you are using the Stripe Split Payment method you do not require any other Stripe plugin for WooCommerce. As I can see you have WooCommerce Stripe Gateway enabled for your site. Please disable it and then test.
Thank you!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Kindly check the following-
1. Make sure ‘WCFM Groups & Staffs’ plugin is active
2. Go to Settings >> Menu Manager and check if the Group menu is there or not.
If you still can’t see, send me temporary access to your site to debug. While sharing mark your reply as Private.
Thank You!

[Sushobhan]

You can do so using the Loco Translate plugin. Go to Loco translate (wp-admin menu) >> Plugins >> WCFM – WooCommerce Frontend Manager >> and edit Italian language. Search for the text ‘Email’ and make changes as per your need. Ref: https://easyupload.io/8onj94

[Sushobhan]

Hi @dean,
To override the add product page you will need to copy all the files under wc-frontend-manager\views\products-manager\ folder to your [child theme folder]/wcfm/products-manager/ path.
Thank You!

[Sushobhan]

Hi @ashley.younguk,
The shortcode wcfm_notifications doesn’t allow changing the icon. It’s hardcoded. I created another shortcode for your purpose, change the icon, and use it as per your requirement.

add_shortcode( 'wcfm_notifications_with_custom_icons', function( $attr ) {
    global $WCFM, $wp, $WCFM_Query;
    $WCFM->nocache();

    if ( ! $WCFM || ! $WCFM->frontend || is_admin() || ! wcfm_is_allow_wcfm() ) return;

    $message = true;
    if ( isset( $attr['message'] ) && ! empty( $attr['message'] ) && ( 'false' == $attr['message'] ) ) {
        $message = false;
    }

    $enquiry = true;
    if ( isset( $attr['enquiry'] ) && ! empty( $attr['enquiry'] ) && ( 'false' == $attr['enquiry'] ) ) {
        $enquiry = false;
    }

    $notice = true;
    if ( isset( $attr['notice'] ) && ! empty( $attr['notice'] ) && ( 'false' == $attr['notice'] ) ) {
        $notice = false;
    }

    $unread_notice = $WCFM->wcfm_notification->wcfm_direct_message_count( 'notice' );
    $unread_message = $WCFM->wcfm_notification->wcfm_direct_message_count( 'message' );
    $unread_enquiry = $WCFM->wcfm_notification->wcfm_direct_message_count( 'enquiry' );
    ?>
    <div class="wcfm_sc_notifications">
        <?php if ( $message && apply_filters( 'wcfm_is_pref_direct_message', true ) && apply_filters( 'wcfm_is_allow_notifications', true ) && apply_filters( 'wcfm_is_allow_sc_notifications', true ) ) { ?>
            <a href="<?php echo get_wcfm_messages_url(); ?>" class="wcfmfa fa-bell text_tip" data-tip="<?php _e( 'Notification Board', 'wc-frontend-manager' ); ?>"><span class="unread_notification_count message_count"><?php echo $unread_message; ?></span></a>
            <?php } ?>

    <?php if ( $enquiry && apply_filters( 'wcfm_is_pref_enquiry', true ) && apply_filters( 'wcfm_is_allow_enquiry', true ) && apply_filters( 'wcfm_is_allow_sc_enquiry_notifications', true ) ) { ?>
            <a href="<?php echo get_wcfm_enquiry_url(); ?>" class="wcfmfa fa-question-circle text_tip" data-tip="<?php _e( 'Enquiry Board', 'wc-frontend-manager' ); ?>"><span class="unread_notification_count enquiry_count"><?php echo $unread_enquiry; ?></span></a>
    <?php } ?>

    <?php if ( $notice && apply_filters( 'wcfm_is_pref_notice', true ) && apply_filters( 'wcfm_is_allow_notice', true ) && apply_filters( 'wcfm_is_allow_sc_notice_notifications', true ) ) { ?>
            <a href="<?php echo get_wcfm_notices_url(); ?>" class="wcfmfa fa-bullhorn text_tip" data-tip="<?php _e( 'Notice Board', 'wc-frontend-manager' ); ?>"><?php if ( wcfm_is_vendor() ) { ?><span class="unread_notification_count notice_count"><?php echo $unread_notice; ?></span><?php } ?></a>
    <?php } ?>
    </div>
    <?php
} );

Usage: [wcfm_notifications_with_custom_icons]
Add this code to your child theme’s functions.php
In case you do not have a child theme then add code using this plugin – https://wordpress.org/plugins/code-snippets/
Let me know how this goes.
Thanks!

[Sushobhan]

Hi,
I checked the source code and confirm there is a bug that’s why old attributes aren’t kicked in. We’ll fix that in the next update. So it will be backward compatible for sure.
I understand how you are feeling, and we will try to come close to your expectation in the coming days. That being said, the majority of your topics aren’t related to bug but enhancement or different behavior.
WCFM supports max number of 3rd party solutions and offers the highest number of features than any of its peers. Also, when we introduce new features like vendor chat via Firechat, or vendor delivery time, or distance rate shipping we either add that to our free plugin or existing paid addon. We don’t create new addons or add a necessary feature to one of our less popular pro addons. What I want to say is that our priority is not money. For that same reason, we aren’t fond of customization projects. Support was, is, and always will be our first priority.
Provide me your “showstopper” topic links and I’ll try to answer them asap.
Thank you!

[Sushobhan]

Right now due to COVID we are receiving almost 5X more requests. I’m sorry but due to this, we are taking longer than usual to get back to some requests. Also at this moment we aren’t taking any customization projects and focuses only on replying to the pending support requests.
I’ll let you know for sure by Monday if we can take this or not. Thank You!

[Sushobhan]

Hi, @Paul Do you have a staging site? Can you please provide me temporary access to debug this? I can’t reproduce the issue on my local site as well as in our demo site.
Thank You!

[Sushobhan]

I’ll check this from my end and update you. Meanwhile, install https://wordpress.org/plugins/wp-mail-logging/ and check if the new order email is triggered or not at your end.
Thank You!

[Sushobhan]

Hi,

Thanks, did you read my posts?

Yes of course 🙂

The error you got related to jQuery(…).qtip is a caching issue. From this version to improve speed and performance, we did many optimizations one of them is reducing the number of JS and CSS files.
Now if you are using any caching you will need to purge all the cache. Some of the servers even offer an additional cache of their own, so if that applies to you, you’ll need to clear that too. And, lastly your local browser cache.
Let me know if that solves the issue.

Thank You!

[Sushobhan]

Hi,
Thanks for getting in touch with us!
Please check your browser console for any JS errors. I think your second problem might be related to Google Map API key.
Also, update the plugin to the latest version.
Thank You!

[Sushobhan]

Please clear all your local and server cache and try again. That should fix the issue. Thank You.

[Sushobhan]

Please clear all your local and server cache and try again. That should fix the issue.

[Sushobhan]

Hi,
Please be sure, each of our updates passes through several rounds of testing. Though sometimes due to our limited test dataset some bugs fall through the cracks. Test data always has this limitation 🙁
Our changes in wcfm_stores shortcode are backward compatible, which means the older attributes still work. Also, the changelog is in sync with the latest version number (v6.5.0).
Lastly, we never took any support request lightly. It’s just for the last couple of months we are receiving almost 5X more requests per day due to COVID. We are working round the clock but still pending requests are getting pile up. Believe me, we are trying our best!
Thanks!

[Author]

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