Support is available in various forms- forums, customer care, and so on. But these are not quite enough when the customer has very specific queries that are unique to their requirement. Besides, the process itself is quite lengthy: the customer lists all the queries- in many cases for different vendors- and posts them. The store admin distributes the queries to the respective vendors, collates the answers, and mails them to the customer. Apart from this, the forum is usually populated by other customers who have availed the plugin, and they might not be able to come up with an appropriate answer. In such a situation, only the product seller can help. And here, the WCFM Support Ticket System is of immense help.

The WCFM Support Ticket System allows the customer to post their queries at one go. They simply have to choose the query category, the product they have queries about, and the urgency, and write down the query in detail. They will be issued a ticket, and will be notified when a reply is posted. They can change the query priority and status in your account, and add replies if required. The process, as is evident, becomes much easier and faster.

Customer may file a support ticket from their My Account -> Orders page.

Customer support ticket submission form.

Allow to set:

• Category
• Priority
• Product
• Issues they have

There will be a new “Support Ticket” tab under My Account for customer to check their tickets.

Customers can manage their tickets very easily.

• Change priority
• Change status
• And off course add new reply

You will have a new menu item under WCFM Dashboard name “support” to navigate support dashboard.

Vendors will see support tickets only for their products.

Support tickets can be filtered by:

• Priority
• Status
• Date
• Product
• Vendor (only for Admin)

It’s very easy to manage support tickets from dashboard for vendors.

Also has the option to change ticket priority and status.

There has notification for each and every activities for – Admin, Vendor and Customer.

You will have both Email and Desktop Notifications

If you think some additional thing will make this feature more useful feel free to know us anytime.

Just to mention, this feature is only available for WCFM -Ultimate users.